Digital Adoption

How WalkMe Works.

WalkMe, the leading Digital Adoption Platform (DAP), overlays on any application, identifying where critical workflows break, and then provides personalized guidance and automation.

With WalkMe, you can better coordinate your people, processes, and technology to improve workflows and drive better business outcomes.

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Start-to-finish:
Take your workflows to the next level.

Step 1: Scope

Determine your scope.

Use WalkMe to optimize a workflow, improve adoption, or simply fix that error-prone field. Unsure where to drive the most value? WalkMe can show you.

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Step 2: Start

Get started with predefined solutions.

Or begin from scratch! WalkMe offers customizable predefined solutions at the workflow, app, or task level, so you can reach time-to-value faster than ever.

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Step 3: Build

Build for your needs.

When you’re ready to configure the exact guidance you need, WalkMe offers the most powerful, flexible, and intuitive building experience in the industry.

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Step 4: Deploy

Deploy to your workforce or customers.

No other DAP provider meets users where they are like WalkMe. Build conditions and segments to offer guidance and automation exactly the way users want it.

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Step 5: Analyze

Analyze, rinse, repeat.

Sit back and enjoy the results. Then rinse and repeat. WalkMe makes measuring ROI easy, then empowers you to find the next adoption project to tackle.

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There’s a reason 27% of the Fortune 500 use WalkMe.

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494%

3-year ROI

35%

Faster employee onboarding

5 mos.

Est. WalkMe customer payback period

$41.1m

Total New Revenue gained annually

113

FTE higher net productivity

494%

3-year ROI

5 mos.

Est. WalkMe customer payback period

35%

Faster employee onboarding

$41.1m

Total New Revenue gained annually

113

FTE higher net productivity

THE WALKME ADVANTAGE

DeepUI understands software like humans do.

WalkMe’s patented, AI-powered DeepUI technology processes user interfaces on a human level, not just in zeros and ones. This means WalkMe truly understands how people use applications – it knows how software UI is built, learns how individual elements perform, continuously monitors for changes, and adapts in real-time.

The result? A no-code building building experience and guidance that doesn’t break.

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WalkMe delivers, but don’t take our word for it.

Hear from your peers and explore WalkMe solutions by industry, department, or use case.

We now have a 100% digital approach for most new features and updates, and live training has been mainly eliminated. Users can now quickly find the support that they need in-tool, when they need it, with no interruption to their workflow and experience less time away from customers.

Christi Lopez

WalkMe Administrator

WalkMe for Sales
I can’t envision how we would have rolled out Workday® and continue to onboard and support employees without WalkMe, especially while keeping our HR team lean. WalkMe automates processes and encourages self-service, which gives our folks a sense of independence and allows HR the freedom to focus on proactive customer service instead of answering ‘how to’ questions

Kim Knight

SVP Human Resources

WalkMe for HR
Adoption of our technology solutions is critical to achieving return on investment. WalkMe helps with that adoption by engaging our employees directly within our internal applications and providing just in time guidance, which increases self-service and adoption and reduces support tickets submitted to our internal applications.

Doug Beaudoin

Chief Information Officer

WalkMe for IT
WalkMe has provided us an 'always on' help center that seamlessly integrates with our SaaS delivery model. WalkMe supports our lean training team with top-notch service dedicated to ensuring product value immediately.

Josh Courteau

Training Manager

WalkMe for Customer Support
Efficiencies through digital adoption make our employees more proficient in our technology platforms and give them more time to spend on student success and retention, which is our number-one priority.

Channing Gabe

Digital Adoption Specialist

WalkMe for the Public Sector