Privacy Policy – System

Privacy Policy – System WALKME SYSTEM™

1. Categories of information and data we may collect from our Users.
   • Passive Collection. Passively Collected Information means any information which is available to WalkMe while Users are using the Service. Passively Collected Information consists of technical information and behavioral information (i.e. the interaction of the User with the Service), including, but not limited to, the User’s operating system, type of browser, screen resolution, font type, time zone, Flash version, the User’s ‘click-stream’ on the Service, the period of time the User utilized the Services, etc.
   • Personal Information. Personal Information has the meaning stated in the General Section of this Privacy Policy. By default, the WalkMe System™ does not collect any Personal Information, other than IP addresses in logs for security purposes End Users’ geolocation (country and city in which you are located)  and masked IP addresses for the ongoing operation of the WalkMe System,  any of which may be considered as Personal Information in some jurisdictions. For more information, please see below.
2. The WalkMe System™ utilizes certain identifiers retained in a cookie file as detailed below. Such identifiers are not linked to any Personal Information about a User and may also be stored (without any link to Personal Information) on WalkMe’s servers.
3. WalkMe may also collect the email addresses of people who communicate with WalkMe via email or create accounts and login credentials.
4. Special Features. Customer may use certain features which may cause the system to collect and store additional Personal Information (“Special Features”). These Special Features may include:
   • User Behavior Tracking: a feature which allows Customers to track End User’s interaction with HTML elements on an application or webpage for which the End User clicked on, including the following information: (i) End User IP address; (ii) URL; (ii) page title; (iii) text, value and description of each element the End User clicked on (excluding any inputted information that is in a credit card number format); and (iv) snapshot of Canvas elements (drawable regions defined in HTML code) which may be available on an application or webpage.
   • Screenshot Settings: a feature which allows Customers to capture screenshots of the application or webpage including the WalkMe content. For instance, a Customer may capture a WalkThru™ as it appears on the user interface of the Customer’s application.
   • Custom Variables: a feature which allows Customers to track End Users by an available HTML element, variable or cookie and which may be used to distinguish between segments of End Users. For instance, a Customer may use a custom variable to provide certain WalkMe content to only a particular set of End Users.
   • Custom User Identifier: a feature which allows Customers to track End User Identifier by an available HTML element, variable or cookie.
   • Visions: A feature which allows Customers to record users’ actions on an application or website that it owns, controls, licenses or uses. Whenever a visitor visits Customer’s website or application, Customer may collect via Visions^™ information from such visitor regarding his or her use of that website or application, such as pages visited, links clicked, non-sensitive text entered (if Customer chooses to collect it), and mouse movements, as well as information more commonly collected such as masked IP address, referring URL, browser, operating system, cookie information, CSS animations and dynamic content (“Visitors’ Information“). Visitors’ Information, in the aggregate, may be considered as Personal Information as it may be linked to a user identifier or may include Personal Information. Visitors’ Information may include: User unique ID (stored in a cookie for tracking and may be stored on our servers), Visitors’ clicks/touches on elements, changes to input field (like text fields, CSS selector or timestamp), elements and session meta-data, input on fields (depending on Customers settings), system errors, window size and changes to size, User agent (browser, device), mouse position, page snapshot, whether a user clicked on a play or pause button of a video, and other events (scrolling, focusing, hiding pages etc.). Such information may identify the visitor. Visions^™ uses masked IP addresses to determine End Users’ geolocation (country and city in which you are located) to allow Customers to block recordings for certain End Users. By default, Visions^™ does not record any keystrokes. This is the recommended setting, but can be changed via the settings page. Visions^™ never records password inputs and provides the ability to specify that other elements of your website or application will not be tracked.

1. Automatic Collection of Information. When You use the Service we gather, collect and record the information relating to such usage, either independently or through the help of third-party services as detailed below.
2. Information You Provide to Us. You provide us information, including Personal Information, when you communicate with us, including for instance providing Your email when you contact support.

1. Passively Collected Information is collected in order to:
   • Provide Customers with the Service;
   • For customization and improvement of the Service.
2. Personal Information is collected in order to:
   • Provide Customers with the Service;
   • Contacting Users and/or customers for the purpose of providing them with technical assistance and other related information about the Service;
   • Replying to User’s queries;
   • Troubleshooting problems, detecting and protecting against error, fraud or other criminal activity.
   • For risk control, to comply with laws and regulations, and to comply with other legal processes and law enforcement requirements.
   • To enforce agreements executed with WalkMe and to enforce this Privacy Policy.