Employee solutions

Support

Meet employees wherever they are across applications. Provide immediate access to self-service and contextual support, improving efficiency, reducing costs, and boosting productivity.

Gain visibility into application usage.

See where users struggle and make mistakes, and deploy user experiences driving adoption and engagement.

Reduce support burden and costs.

Propel successful digital transformation and ensure ROI on software licenses across your organization.

Ensure full digital adoption.

Reduce time to competency quickly and efficiently with tailored onboarding and training.

How it works

Take a user-first approach to software adoption.

With WalkMe, continuously measure and optimize user experiences to simplify any type of software for any type of user and drive business workflows.

The Challenge

Increase adoption to boost your bottom line.

Complex workflows and unintuitive applications leave employees frustrated and unable to get work done. Meanwhile, a lack of digital dexterity prevents them from using software effectively and maximizing its full potential.

Sprinklr uses WalkMe to boost employee productivity, improve user experience, and reduce support for both employees and customers.

85%

reduction in support tickets

30%

more time spent in platform

330%

increase in new feature adoption

“

Creating a frictionless employee experience leads directly to customer happiness and overall growth. With WalkMe, employee support tickets reduced by up to 85% and the customer time in the Sprinklr platform increased by 30% in the last year.

”

Asha Aravindakshan

VP of Customer Delight and Operations, Sprinklr

Our Solution

Drive value through exceptional user experiences.

With WalkMe’s Digital Adoption Platform, understand where and why employees encounter friction. Take immediate action to create exceptional experiences driving success by codelessly automating tasks, guiding, and engaging your employees.

Discover more about WalkMe for Support

Take a user first approach to software implementation.

By putting the employees first, you can deliver a unified but personalized enterprise user experience, connecting the employees to the business workflows.

Read Full Story

How to drive business value through user experiences.

Explore the challenges and uncover the opportunities to assure digital transformation success.

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How CX + EX = ROI: Sprinklr’s digital adoption story

How to design a digital adoption strategy that quickly measures impact for both customers and employees.

Read Full Story