DB Schenker Provides Global Employees with a Successful Onboarding Experience and Training that Works

As an international company with employees around the globe, DB Schenker struggled to establish a consistent and effective training program. By replacing their myriad of Oracle Sales Cloud CRM training tools with WalkMe, however, they were able to provide employees across multiple global offices with streamlined training and onboarding.

As a result, DB Schenker was able to:

• Virtually eliminate the 6-8 hours of upfront training time for all employees
• Replace disparate training tools with one intuitive platform
• Increase productivity among its 6000 global employees

DB Schenker, a leading global provider of transportation and logistics solutions, wanted to simplify and streamline the employee training and onboarding experience for Oracle Sales Cloud CRM. With thousands of employees worldwide, the company struggled to provide and maintain a consistent training experience. Employee productivity was impacted due to the widely differing programs, strategies, and content. DB Schenker aimed to standardize and simplify the training process while using analytics in order to continuously improve the employee learning experience.

DB Schenker implemented multiple applications offered by WalkMe’s platform. These tools were used to guide users to task completion, alert users of new features and functionality, and contextually support users within Oracle CRM at the exact moment of need. Since implementing WalkMe, all of DB Schenker’s thousands of Oracle CRM users across the globe enjoy a consistent training and a quick, simple, and supportive onboarding experience.

With thousands of locations worldwide, DB Schenker needed a way to train its global team on Oracle Sales Cloud CRM. Employees had inconsistent learning experiences, and were overwhelmed by the amount of information they were required to take in. In addition, resources were stored in many different locations, making training an unnecessarily lengthy process.

The company recognized the global challenge and made a decision to standardize and simplify the training process, while measuring users’ progress and collecting user feedback. By doing so, DB Schenker hoped to decrease upfront training time and reduce support requests, while adhering to the highest standards and offering a consistently positive user experience.

Before discovering WalkMe, DB Schenker used a number of training tools to onboard users on Oracle Service Cloud, including user guides, demo videos, exercises, quizzes, and more. After learning about the WalkMe Digital Adoption Platform, DB Schenker decided to consolidate every element of training into one experience, powered by WalkMe, eliminating rafts of disparate training tools. WalkMe was launched to 6,000 global Oracle users to shorten the upfront sales training period by providing real-time, as-you-need-it guidance. WalkMe offers a completely reimagined training experience, allowing users to learn while they work. Employees never even need to leave Oracle Sales Cloud if they have a question or require guidance. At the click of a readily available button, employees are instantly and efficiently guided through their tasks to completion.

The change management team leveraged the variety of WalkMe applications to onboard users, including Surveys, ShoutOuts, SmartTips, Walk-Thrus, and Videos, all easily accessible through the WalkMe menu.

Since launching WalkMe on Oracle Sales Cloud, DB Schenker has seen continuous employee training benefits. Before WalkMe implementation, onboarding and training a new employee took between six and eight hours; now users learn processes at the time of need, directly from within the production environment. With no lengthy upfront training employees are now more capable and productive workers at a much earlier stage in their onboarding.

In addition, WalkMe Analytics allows DB Schenker to measure user success by collecting valuable, real-time feedback. DB Schenker can see how many users complete goals, and where they are struggling. The feedback is then quickly applied to the WalkMe tools in operation to immediately enhance the employee experience. This change in training strategy has resulted in a sizeable reduction in the upfront training time and in the number of support queries DB Schenker receives from users after onboarding.

DB Schenker chose WalkMe to improve user experience and reduce complexity in the training and onboarding process. After integrating WalkMe into their onboarding program, the company has realized this vision.