2024 GartnerĀ® Market Guide for Digital Adoption Platforms
2024 GartnerĀ® Market Guide for Digital Adoption Platforms
āDAPs accelerate digital transformation by augmenting the existing application portfolio, boosting digital dexterity and DEX, thereby driving more ROI from existing software assets.ā
- Gartner, Market Guide for Digital Adoption Platforms, Melissa Hilbert, Stephen Emmott, Maria Marino, Joe Mariano, 17 September 2024.
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The future of digital adoption platforms.
The Gartner Market Guide reveals a transformative future for Digital Adoption Platforms (DAPs). As organizations increasingly rely on technology to drive growth, DAPs are evolving to meet the complex needs of the modern digital workplace.
- By 2027, 30% of organizations will use DAP-supplied copilots to integrate with other copilots delivering actionable business process augmentation and automation.'
- 40% of organizations will leverage GenAI in their DAPs by 2026 to automatically surface new workflows.
- Advanced features like workflow automation and AI assistants are becoming standard in leading DAP solutions.
GenAI is the next step for DAP.
āAI assistants are in their emerging state within this market, and Gartner expects that to evolve quickly and to include role-based agents in the future.ā
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