WalkMe Customer Experience

Your WalkMe journey.

As the industry leader, WalkMe provides strategic and technical know-how at every stage. Our experience with thousands of digital adoption projects across top platforms and bespoke apps means you’re in capable hands, no matter the scenario. We partner with you to achieve your goals and make a lasting impact.

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Your digital adoption success is our success.

A committed, trusted partner on your path to creating people-first, frictionless experiences for any workflow.

We understand your goals.

You’ll work with the most experienced digital adoption professionals in the industry to map your DAP strategy to milestones that matter for your organization. From there, we’ll create a plan to build WalkMe solutions that deliver on what’s important to you.

We empower you to grow and thrive.

Your journey continues, as we partner together to advance your strategy and address additional business needs to expand impact. Your path to long term success includes our team of experts, and also our education, community, and self-serve resources to empower you to maximize your investment.

We help you launch and evolve.

Our proven implementation methodology and outcome-based approach, combined with our experience as the pioneer of digital adoption technology, means you get hands-on help and expertise to solve your business needs. As your business changes, our customer success team works with you to refine your approach and drive ongoing value realization.

WalkMe truly cares about and wants their customers to succeed. From the customer success and support team’s expertise to the product team's dedication to continuous improvement and the passionate community, you have partners and resources at every turn. No matter where you are in your DAP journey you are supported, celebrated, and set up to have an impact.

Laura Dean

Digital Adoption & Training Lead, TUI

We ensure your success.

We’re more than a powerful, innovative technology. You’ll get access to strategic and technical specialists, responsive support, proven methodology and robust resources, so you’re empowered to drive impact at every stage.

Launch

Our proven methodology gets you live quickly with impactful solutions. Start realizing value immediately through expert-guided implementation and best practices.

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Community

Collaborate with the largest community of digital adoption and WalkMe experts to get inspired, ask questions, find answers, submit product ideas, join events, and more.

Explore Community

Education

Develop and boost your DAP skills with self-paced training, instructor-led learning, and certifications. Learn on your time and in your preferred style.

Go to Digital Adoption Institute

Support

Get fast, effective issue resolution from our global team. From a robust knowledge base and on-demand chat to email support and AI-based solutions, we meet you where you are.

Access Help Center

A partner you can trust.

Realize value immediately with our deep expertise, honed best practices, and focus on fast time-to-value and outcome-based services.

Accelerated time to value.

Our outcome-based approach aligns with your business goals through a customized Statement of Work. We deliver solutions with clear results, focusing on quick implementation to achieve rapid business impact.

Comprehensive service offerings.

Benefit from a wide range of services, including technical setup, initial implementation, new and ongoing projects, maintenance, guided builds, and dedicated resources to ensure a seamless implementation process.

Commitment to continuous improvement.

Engage in ongoing analysis and optimization of your DAP content with regular reviews and insights to ensure alignment with evolving business objectives.

Expert guidance & best practices.

Whether collaborating with our world-class professional services team or our carefully selected deployment partners, we are dedicated to your success. Benefit from a network of global and boutique partners, each with in-house expertise, committed to delivering WalkMe projects to the highest standards.

Ongoing collaboration.

Here at WalkMe, we never say goodbye. Upon project completion, we pinpoint ongoing areas for improvement and outline the next steps in your journey, ensuring continuous evolution and greater value creation.