Contextual AI Assistance

AI that drives adoption.

The AI that gets your other AI adopted. Contextual AI Assistance is WalkMe’s suite of AI-powered guidance, inserted across the applications your people already work in. It boosts adoption of everything you’ve deployed, especially the AI tools you’re counting on to deliver ROI.

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Create flexible AI assistance solutions for every adoption need.

Explore a variety of ways to infuse AI into your workflows on your terms, boosting productivity and ROI.

Pinned AI

Attach guidance to the exact step where errors start.

Mistakes rarely announce themselves before it’s too late. Pinned AI embeds validation, context, and guidance directly inside your workflows, catching errors at the field where they start and grounding every output in your own policies before problems reach review.

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Proactive AI

Provide the next step, right on time.

No prompt needed, no tab to switch to. Proactive AI reads the screen and your policies, then offers the relevant guidance or action to your people, so nothing depends on them remembering to ask or use AI properly.

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On-Demand AI

Turn every answer into action.

Wherever the question comes up, in whatever app, in plain language: On-Demand AI is the one place to ask. Every answer comes with the next action ready to run, not just a response to read.

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“Generative AI has immense potential, but only if everyone is using it, in the right ways. WalkMe is being leveraged to support our Generative AI strategy at KPMG in the US. WalkMe’s ability to use context to serve up Generative AI capabilities to our employees can accelerate the value we get from these tools.”

Aaron Purcell

Managing Director and Innovation Leader, KPMG in the US

Frequently asked questions

What is Contextual AI Assistance?

Contextual AI Assistance is WalkMe’s suite of AI capabilities, available inside the flow of work: Pinned AI, Proactive AI, and On-Demand AI. Together, they cover every way users need AI, attached to a step, surfaced automatically, or available the moment they need to ask, all grounded in your own knowledge.

What’s the difference between Pinned AI, Proactive AI, and On-Demand AI?

Pinned AI attaches AI directly to a workflow step, so guidance appears exactly where an issue starts. Proactive AI is surfaced through the Action Bar, reading context across the whole screen to suggest the next best action automatically. On-Demand AI is initiated by your team in the WalkMe Menu: they ask a question in any application and get a grounded answer, with an action ready to run.

Do I need to set up knowledge sources separately for Pinned, Proactive, and On-Demand AI?

No, one setup covers all three. WalkMe AI draws on the same underlying knowledge layer, so you configure your sources once, rescan on a schedule you control, and every capability stays current. That knowledge layer runs on Retrieval-Augmented Generation (RAG): WalkMe retrieves the most relevant information from your own documentation and policies first, then grounds its answer in that.