All you need to know about: CRM

About 20 Results
The Customer Relationship Management Advantages and Disadvantages
CRM
The Customer Relationship Management Advantages and Disadvantages
What are the advantages and disadvantages of customer relationship management? CRM has many benefits, but there are also disadvantages.  CRM has...

by WalkMe Team, March 19, 2024

7 C’s of Customer Relationship Management
CRM
7 C’s of Customer Relationship Management
The 7 C’s of customer relationship management—customer centricity, company culture, customer experience, data, journey, consumer experience, and expectation—form a holistic...

by WalkMe Team, March 19, 2024

ChatGPT and CRM: The Future of Customer Engagement
CRM
ChatGPT and CRM: The Future of Customer Engagement
The business MVP for 2023 has got to be ChatGPT. And for good reason! This powerful LLM (large language model)...

by WalkMe Team, September 5, 2023

6 Main components of customer relationship management (CRM)
CRM
6 Main components of customer relationship management (CRM)
Do your customers feel well-managed? You should ask yourself this daily to ensure a close relationship throughout the customer lifecycle using...

by Tristan Ovington, August 16, 2023

Dynamic forms in Salesforce: The pros, cons, and everything in between
CRM
Dynamic forms in Salesforce: The pros, cons, and everything in between
On the 16th of November 2006, a Salesforce user named Orsolya Mate posted an idea on the Salesforce Idea Exchange. Little...

by WalkMe Team, June 27, 2023

Generative CRM: What we know so far
CRM
Generative CRM: What we know so far
Generative AI for CRM? Welcome to 2023!  Of course, AI has already been a part of CRM software for years. In...

by WalkMe Team, June 19, 2023

Everything you need to know about CRM training In 2023
CRM
Everything you need to know about CRM training In 2023
CRM training is becoming increasingly important as businesses worldwide continue to focus on customer relations and loyalty.  Good customer service is...

by WalkMe Team, June 8, 2023

What are the 5 keys to successful CRM implementation?
CRM
What are the 5 keys to successful CRM implementation?
In business, the customer is key. We all know this, right? But are you doing everything you can to satisfy...

by Tristan Ovington, May 31, 2023