All you need to know about: Customer Experience

About 87 Results
Customer Retention Is the Key to Success
Customer Experience, Digital Transformation
Customer Retention Is the Key to Success
Did you know that it costs five times more to acquire a new customer than to retain an existing one?...

by WalkMe Team, September 16, 2020

Redefining Customer Experiences for the Next Normal
Customer Experience, Digital Transformation
Redefining Customer Experiences for the Next Normal
Business leaders have long known that customer experiences influence buying behavior, brand perception, and bottom-line profits. Today, however, the digital economy...

by WalkMe Team, August 17, 2020

The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal
Customer Experience, Digital Transformation
The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal
What do you think results in the failure of 30% of all digital business initiatives? Poor customer experience.  According to Gartner, if...

by WalkMe Team, July 2, 2020

How to Design the Optimal Customer Experience: 6 Tips
Customer Experience, Digital Transformation
How to Design the Optimal Customer Experience: 6 Tips
Good customer experience goes a long way. Brands with superior customer experience can bring in 5.7 times more revenue than...

by WalkMe Team, June 24, 2020

How WalkMe and McGraw Hill Made Learning Platform Adoption Universal
Customer Experience, Digital Transformation
How WalkMe and McGraw Hill Made Learning Platform Adoption Universal
COVID-19 has impacted nearly every aspect of life. In the past few months, for the millions of students around the...

by WalkMe Team, June 4, 2020

If You Want Renewals in 12 Months Focus on Your Onboarding Today
Customer Experience, Digital Transformation
If You Want Renewals in 12 Months Focus on Your Onboarding Today
As an investor today with Vitruvian Partners, I am constantly assessing many different SaaS companies and their KPIs. Most of...

by WalkMe Team, May 15, 2020

Let’s Get Personal: How to Drive Customer Success with Employee Engagement
Customer Experience, Digital Transformation
Let’s Get Personal: How to Drive Customer Success with Employee Engagement
Let’s talk about customer satisfaction.  A frazzled customer calls the support line of your software service. The customer has spent the...

by WalkMe Team, April 30, 2020

Leave No Customer Behind: 3 Ways to Deliver More Value to Customers During COVID-19
Customer Experience, Digital Transformation
Leave No Customer Behind: 3 Ways to Deliver More Value to Customers During COVID-19
During this period of extreme disruption, many business leaders are feeling paralyzed. This panic response to sudden and unexpected change...

by WalkMe Team, April 12, 2020

How to Fuel User Growth with WalkMe for Oracle CX Cloud
Customer Experience, Digital Transformation
How to Fuel User Growth with WalkMe for Oracle CX Cloud
WalkMe for Oracle CX Cloud is the ideal solution for businesses that want to accelerate training, boost user expertise, and...

by WalkMe Team, November 21, 2019

How to Design a Winning CX Strategy for SaaS Companies: 6 Tips
Customer Experience, Digital Transformation, User Experience
How to Design a Winning CX Strategy for SaaS Companies: 6 Tips
“Technology and software companies spend millions acquiring new customers, yet customer retention is what separates top performers from their competitors.”...

by WalkMe Team, October 8, 2019

Catalyst Wins WalkMe DAP Award for 3M-User Digital Transformation
Customer Experience, Digital Transformation
Catalyst Wins WalkMe DAP Award for 3M-User Digital Transformation
Public services are notorious for being laggards in the race for digital transformation — but the City of Chicago has...

by WalkMe Team, August 20, 2019

How Can You Excel at Customer Experience in the Digital Age?
Customer Experience, Digital Transformation
How Can You Excel at Customer Experience in the Digital Age?
Take a minute to recall your most vivid memory. Is it a happy one — when you met your partner, got...

by WalkMe Team, July 9, 2019