All you need to know about: Customer Experience

About 87 Results
Deep Dive: No ‘Zero-Touch’ Customer Experience Model? You’re Losing Fast
Customer Experience, Digital Transformation
Deep Dive: No ‘Zero-Touch’ Customer Experience Model? You’re Losing Fast
Your customers are losing patience. In the era of Amazon Prime, instant Netflix streaming, and virtual assistants, your customers have gotten...

by WalkMe Team, September 13, 2018

How Digital Retailers Can Boost Customer Experience and Innovation
Customer Experience, Digital Transformation
How Digital Retailers Can Boost Customer Experience and Innovation
In the digital era, your ability to fulfill customers’ expectations is critical to providing a compelling customer experience. With the right...

by WalkMe Team, September 11, 2018

Customer Experience and AI: Why You Need Both in Your Business Strategy
Customer Experience, Digital Transformation
Customer Experience and AI: Why You Need Both in Your Business Strategy
Companies are facing more pressure than ever to differentiate their customer experience. But in today’s hyper-competitive business landscape, how can...

by WalkMe Team, August 20, 2018

Deep Dive: Why You Need Self-Service in Your CX Strategy
Customer Experience, Digital Transformation
Deep Dive: Why You Need Self-Service in Your CX Strategy
My dad recently told me he’s never used an ATM in his life. I was incredulous. I almost exclusively use ATMs,...

by WalkMe Team, August 9, 2018

How Automation Technology Can Humanize Your Customer Experience
Customer Experience, Digital Transformation
How Automation Technology Can Humanize Your Customer Experience
How can you fix poor customer experience? To identify the right solution, start by putting yourself in your customers’ shoes. Think about...

by WalkMe Team, August 2, 2018

Facing Churn? Look Out For These Customer Experience Mistakes
Customer Experience, Digital Transformation
Facing Churn? Look Out For These Customer Experience Mistakes
Can you imagine losing up to one-third of your customers? If you provide a poor customer experience, this nightmare scenario could...

by WalkMe Team, July 18, 2018

How to Boost CX with Customer Journey Mapping
Customer Experience, Digital Transformation
How to Boost CX with Customer Journey Mapping
A compelling customer experience is one of the most important competitive differentiators a company can have. The customer experience has a powerful...

by WalkMe Team, July 5, 2018

4 Tips to Raise Long-Term Customer Engagement
Customer Experience, Digital Transformation
4 Tips to Raise Long-Term Customer Engagement
Rising customer expectations and the emergence of a subscription-based business model has disrupted traditional customer engagement strategies. For SaaS companies, closing...

by WalkMe Team, June 21, 2018

B2C vs. B2B: How the Customer Experience Definition Became Equalized
Customer Experience, Digital Transformation
B2C vs. B2B: How the Customer Experience Definition Became Equalized
Once, customer experience meant different things, depending on whether a company served other businesses or consumers directly. Those days are...

by WalkMe Team, June 14, 2018

5 Customer Onboarding Mistakes That Lead to Early Churn
Customer Experience, Digital Transformation
5 Customer Onboarding Mistakes That Lead to Early Churn
When hiking up a mountain, one of the best parts is reaching the view at the top. After the time...

by WalkMe Team, June 5, 2018

If You Don’t Have a ‘Customer-Obsessed’ Culture, You’re Losing
Customer Experience, Digital Transformation
If You Don’t Have a ‘Customer-Obsessed’ Culture, You’re Losing
Would you call your company “customer obsessed”? It might sound extreme, but that’s the level of dedication retailers need to succeed...

by WalkMe Team, May 24, 2018

How WalkMe Customers are Changing the Standard for User Onboarding
Customer Experience, Digital Transformation
How WalkMe Customers are Changing the Standard for User Onboarding
https://walkme.co.jp/customer-stories/bing-ads/Today’s customers demand nothing less than effortless when it comes to their digital products. According to Walkerinfo, 80% percent of...

by WalkMe Team, May 6, 2018