All you need to know about: Customer Experience

About 87 Results
Bad UX is Driving Up Cart Abandonment — Here’s How to Fix It
Customer Experience, Digital Transformation, User Experience
Bad UX is Driving Up Cart Abandonment — Here’s How to Fix It
If you think consumers are coming to your website just to buy something, you’re in trouble. Consumers today desire a broader...

by WalkMe Team, April 11, 2018

ICYMI: Value-Packed Takeaways from SaaStr 2018
Customer Experience, Digital Transformation
ICYMI: Value-Packed Takeaways from SaaStr 2018
Born in 2012, SaaStr had humble beginnings as a blog and a few answers on Quora aimed to help share...

by WalkMe Team, February 14, 2018

98% Customer Support Satisfaction: Here is How We Did It
Customer Experience, Digital Transformation
98% Customer Support Satisfaction: Here is How We Did It
Our goal was to create a seamless customer support experience. As our company and customer base grew, we embarked on a...

by WalkMe Team, January 14, 2018

[Infographic] 12 Ways Customer Service Affects Your Bottom Line
Customer Experience, Digital Transformation
[Infographic] 12 Ways Customer Service Affects Your Bottom Line
Today, a business’ bottom line is directly tied to its ability to satisfy consumers’ rising expectations for accessible, high-quality, and...

by WalkMe Team, January 4, 2018

6 Companies That Raised the Bar for Customer Experience
Customer Experience, Digital Transformation
6 Companies That Raised the Bar for Customer Experience
Consumers are more empowered than ever before. When the customer is king, companies must continuously seek ways to bolster their customer...

by WalkMe Team, December 27, 2017

Shep Hyken: Customer Service Doesn’t Cost — It pays
Customer Experience, Digital Transformation
Shep Hyken: Customer Service Doesn’t Cost — It pays
If you are in the customer service industry, you have probably heard of Shep Hyken. As Chief Amazement Officer of...

by WalkMe Team, November 16, 2017

The Beatles, Relationships and Customer Experience
Customer Experience
The Beatles, Relationships and Customer Experience
What do innovative digital companies have in common with beloved musicians? If we look at each song as a tapestry of...

by WalkMe Team, November 6, 2017

Analytic Rock Stars: Big Data and the Customer Experience
Customer Experience, Digital Transformation
Analytic Rock Stars: Big Data and the Customer Experience
The buzzwords “big data” and “analytics” have flooded the wild web since the trend emerged in the digital sphere. They...

by WalkMe Team, October 9, 2017

Poor Support Training is Costing You Customers
Customer Experience, Training & Onboarding
Poor Support Training is Costing You Customers
Poor customer service can sink your bottom line. In fact, 66% of B2B customers said they’ve stopped buying from vendors...

by WalkMe Team, October 5, 2017

Avoid These 5 Mistakes to Improve Customer Retention
Customer Experience, Digital Transformation
Avoid These 5 Mistakes to Improve Customer Retention
Customer retention is one of the most important indicators of success for SaaS companies, but many organizations — even those...

by WalkMe Team, September 28, 2017

[Infographic] Customer Retention in the Age of the Customer
Customer Experience, Digital Transformation
[Infographic] Customer Retention in the Age of the Customer
Customer loyalty is one of the strongest currencies for today’s brands. Many industries are experiencing disruption when it comes to the...

by WalkMe Team, September 25, 2017

How Can Visual Analytics Software Improve Customer Experience
Customer Experience
How Can Visual Analytics Software Improve Customer Experience
Unlike customer service, defined by the assistance and troubleshooting a company provides, customer experience describes a more holistic look at...

by WalkMe Team, June 20, 2017