All you need to know about: Customer Experience

About 87 Results
4 Solutions to Keep Your SaaS Customer Satisfied
Customer Experience
4 Solutions to Keep Your SaaS Customer Satisfied
Picture a sailboat — without the sails to propel it forward through the water, it probably wouldn’t get very far....

by WalkMe Team, June 19, 2017

4 Tips To Maintain Customer Retention During Transitions
Customer Experience, Digital Transformation
4 Tips To Maintain Customer Retention During Transitions
Customer retention through digital transitions isn't always easy.  Implementing change is usually a long-term project. From the initial idea to the...

by WalkMe Team, June 14, 2017

[INTERVIEW] Peter Shankman on Epic Customer Service
Customer Experience, Digital Transformation
[INTERVIEW] Peter Shankman on Epic Customer Service
Want to know how to improve your customer service? We spoke to Peter Shankman, a world-renowned customer service expert, author, and...

by WalkMe Team, June 13, 2017

5 Ways SaaS Companies Can Improve Customer Retention
Customer Experience, Digital Transformation
5 Ways SaaS Companies Can Improve Customer Retention
In the SaaS market, customer retention is more important than nearly any other key performance indicator. In the B2B landscape,...

by WalkMe Team, May 22, 2017

Top 7 Customer Retention Strategies to Boost Your Brand
Customer Experience, Digital Transformation
Top 7 Customer Retention Strategies to Boost Your Brand
Remember the fable of the goose that laid golden eggs? Customer retention isn’t far off from the old wives tale. In...

by WalkMe Team, May 1, 2017

3 TED Talks to Inspire Customer Retention Strategies
Customer Experience
3 TED Talks to Inspire Customer Retention Strategies
Customer retention is significantly less expensive than acquisition, and as a result, strategies for keeping customers happy has become a...

by WalkMe Team, April 27, 2017

RBC Royal Bank’s Journey to Simplify Customer Support
Customer Experience, Digital Transformation
RBC Royal Bank’s Journey to Simplify Customer Support
After leading Royal Bank of Canada (RBC) through a digital transformation that successfully improved its customer support, it is no...

by WalkMe Team, January 24, 2017

Gartner: How to Boost Employee Productivity in Customer Service
Customer Experience
Gartner: How to Boost Employee Productivity in Customer Service
Assisting customer service agents can "have a significant impact on employee satisfaction, operational efficiency and service quality," according to Gartner. One...

by WalkMe Team, November 23, 2016

People Want a Personalized Experience, Research Finds
Customer Experience, Digital Transformation
People Want a Personalized Experience, Research Finds
A recent Gartner research paper examines in depth the area of "personalization engines," which engage individuals online by providing a...

by WalkMe Team, October 27, 2016

Personalization Is the Key to Success — Here’s Why
Customer Experience, Digital Transformation
Personalization Is the Key to Success — Here’s Why
I just love getting a haircut at my local barber shop. Why? • The employees greet me by my name...

by WalkMe Team, March 19, 2016

Use WalkMe to Create Rich Mobile Web Experiences
Customer Experience, Digital Transformation
Use WalkMe to Create Rich Mobile Web Experiences
Mobile web browsing means accessing the web using a mobile browser app (e.g. Safari, Chrome and more) on smartphones and...

by WalkMe Team, March 19, 2016

WalkMe Looks To American Presidents for Guidance
Customer Experience
WalkMe Looks To American Presidents for Guidance
Today's President's Day in the US.  While most of us enjoyed the day off, our Customer Success Director - Amy...

by WalkMe Team, February 17, 2014