How Digital Adoption Will Fuel Telecommuting
COVID-19 has stopped the world in its tracks and is changing how we go about our day-to-day lives. Work as we know it is transforming. As more employees are telecommuting, organizations must rely on technology, now more than ever, to be the bridge for communication, employee engagement, and usage visibility.
Business leaders are in a unique position to not only stay ahead of the curve but empower their employees during this unpredictable time. Equipping your teams with the right digital tools, as well as providing them with a digital adoption solution to best utilize these tools, are proactive measures that will improve communication, ensure business continuity and maintain productivity through this period of remote work, and beyond.
Keeping a finger on the pulse
The sudden shift to remote work is causing companies to pivot as the natural flow of business has been disrupted. To make sound decisions, executives and directors need more visibility into their employees working from home.
WalkMe’s Digital Adoption Center provides insights into user activity and software adoption metrics that monitor employee productivity and organization-wide software usage.
This data enables business leaders to better manage technology expenses and uncover unused software licenses, duplicate systems, or underachieving platforms. Targeted insights deliver a well-rounded view into areas where software adoption is lagging and which departments require extra training.
WalkMe’s technology keeps a finger on the pulse of a company’s software activity and usage, and is key to maintaining business continuity during this time.
Meet employees where they are
Remote work isn’t a new concept, but many companies are deploying it for the first time. Amazon, Apple and Google have told thousands of their employees to work from home until the COVID-19 threat decreases. With millions of employees out of the office, streamlined communication and a high-quality employee digital experience is now more important than ever.
WalkMe Workstation is a customized software overlay that provides contextual updates directly to employees’ desktops. The multi-faceted tool guides employees through tasks and processes on any legacy desktop application, improving user experience and application adoption.
Email is the traditional way to share information, and Slack has also been widely embraced in many companies. But those types of communication require the user to open a separate application, they can be difficult to track, and it is unclear if all employees indeed receive and read important notifications.
With WalkMe Workstation, important notifications are broadcasted and engagement tracked. This extra layer of visibility ensures messages are being seen and absorbed. Notifications can also be segmented, which is useful for global workforces that require different messaging according to their geographical location or department.
IT needs support too
IT is usually overwhelmed with requests while at the office, complete with a steady stream of people stopping by their desks each day for assistance. But now that employees are working from home, how can IT keep up with the demand of requests without physically being there to help?
Self-service will be even more necessary in the months ahead. Remote workers need the resources to solve issues on their own and not over-burden a remote IT team with excessive support tickets. Using a digital adoption platform means service on the spot, giving 24-7 coverage to remote workers when they hit a roadblock.
Make sure remote workers are up to speed through ongoing training
Employee learning is an ongoing journey. Even after a new hire is fully onboarded, they along with their colleagues, will be exposed to new software implementations and changes in workflows and business processes.
A digital adoption platform proactively engages users to learn new concepts and help them in their time of need. Using contextual awareness, WalkMe’s Digital Adoption Platform pre-emptively triggers helpful content based on users’ behavior and displays useful tips when mistakes are made. Organizations can confidently introduce new software or make changes to existing applications without impacting business continuity.
Onboarding remotely is possible
A quick scan of LinkedIn shows that even in the midst of COVID-19, companies are still hiring.
Depending on companies’ recruitment and hiring stages, as of today, new employees are onboarding.
Standard employee onboarding entails office orientation and face-to-face training. Moving forward, adjustments need to be made to give employees a remote onboarding experience.
Training software is one of the best options to onboard employees to new systems, applications and workflows. A digital adoption platform simplifies the onboarding experience with in-app guidance and contextualized learning. Managers have access to analytics to track how new employees are using and interacting with training walkthroughs. If there are noticeable gaps or low usage points, insights are gathered and then action can be taken to minimize pitfalls and create clearer instruction.
This technology is scalable and gives new hires the autonomy to learn at their own pace, but provides them with the exact resources that they need at the right times.
Digital adoption solutions for diverse company needs
With employees working from home and uncertainty in the air, business leaders are charged with ensuring their teams can effectively perform their jobs. Digital adoption solutions touch upon all aspects of the organization. By unifying company-wide communication, easing onboarding and training, reducing support tickets and providing insights and analytics into software-usage, a digital adoption platform can be leveraged to meet the needs of any organization.
