Why are companies switching from Whatfix to WalkMe?

What limitations are Whatfix users facing?

Enterprises are switching from Whatfix due to critical limitations:

1. Manual maintenance burden: Whatfix lacks DeepUI technology, requiring constant updates when applications change.
2. Security certification gaps: Without FedRAMP Ready status and limited SOC2 compliance, Whatfix creates compliance risks.
3. Cross-application limitations: Whatfix struggles with workflows that span multiple systems—a common enterprise scenario.
4. Limited analytics: Basic reporting provides minimal visibility into adoption metrics and ROI.
5. Reduced scalability: Whatfix’s smaller partner ecosystem makes enterprise deployments challenging.

How does WalkMe solve these Whatfix problems?

Problem: Manual Updates

• Whatfix Reality: Requires constant maintenance when applications change
• WalkMe Solution: Patented DeepUI technology automatically adapts to UI changes

Problem: Security Concerns

• Whatfix Reality: Lacks FedRAMP Ready status and complete SOC2 certification
• WalkMe Solution: FedRAMP Ready with comprehensive security certifications

Problem: Workflow Limitations

• Whatfix Reality: Struggles with cross-application processes
• WalkMe Solution: Seamless guidance across multiple applications (5.0/5.0 Forrester rating)

Problem: Limited Analytics

• Whatfix Reality: Basic reporting with minimal insights
• WalkMe Solution: “The most mature analytics suite in the DAP space” (Everest Group)

Problem: Deployment Resources

• Whatfix Reality: Limited partner ecosystem
• WalkMe Solution: 185+ partners and 7,000+ certified professionals

What advantages do organizations gain by switching to WalkMe?

Organizations that switch from Whatfix to WalkMe experience:

• Elimination of manual maintenance tasks
• 87% reduction in process errors
• 60% faster adoption of enterprise applications
• 40% decrease in support tickets
• 494% three-year ROI (IDC Research)

See Why Enterprises Choose WalkMe

Feature / Capability	WalkMe	Whatfix
Enterprise-grade scalability	Built for large-scale deployments across global orgs & public sector	Mid-market focus with growing enterprise support
FedRAMP Ready & Public Sector-ready	Yes – FedRAMP Ready, StateRAMP participant, suitable for DoD & Gov use​	No FedRAMP listed, limited gov traction
AI-led innovation (DeepUI)	Patented AI (DeepUI), WalkMeX Copilot, proactive recommendations​	AI features in development, not as advanced
Cross-application workflows	Full support across desktop, web, and mobile workflows​	Primarily web-based overlays
Data & analytics	Global behavioral analytics, KPI dashboards, adoption insights​	Basic analytics and dashboards
Ease of use / no-code	Point-and-click tools, drag & drop editor with AI support​	No-code builder available
Solution accelerators / templates	Industry-specific accelerators & DAP Kits for fast time to value​	Fewer prebuilt solutions
Partner ecosystem	Largest network of certified professionals & trained partners​	Smaller partner ecosystem
Security & compliance certifications	SOC 2, ISO 27001, HIPAA, FedRAMP Ready, FIPS 140-2​	SOC 2, ISO 27001, GDPR-compliant
Thought leadership	Pioneer of the DAP category and continuous innovation​	Later entrant to DAP market
User self-sufficiency focus	Guidance, automation, and discovery promote self-service across roles​	Emphasis on onboarding & training

See Why Enterprises Choose WalkMe