WalkMe is recognized as a Customers Choice for Digital Adoption Platforms.
What stands out the most is WalkMe's continuous efforts to evolve and bring new solutions. They regularly introduce new features and experiences, which contribute significantly to helping us achieve our goals with WalkMe. I would also like to highlight the analytics part, that, for me, is one of the biggest advantages of using WalkMe.
The flexibility it offers for customizing user journeys, onboarding flows, and feature adoption is fantastic and it has led to increased usage and adoption of our product. The support team is always willing to jump on a call and offer help any time.
WalkMe DAP greatly helped automate processes within the tool, additionally limiting the number of queries and "quick" questions logged with the support. From a single tool we are able to guide users throughout the whole process, secure all the needed information and limit their time looking for help.
WalkMe has unlimited potential, you are given a bunch of tools and the only limit is how you use them. You can do guidance, automation, validation, changes to your CRM and so much more. When using extension deployment it is super easy to add systems.
2025 Gartner® Voice of the Customer for Digital Adoption Platforms
Gartner® Peer Insights™ recognizes WalkMe as a 2025 Customers’ Choice
96% Based on 46 reviews
Willingness to recommend
4.6/5 Based on 46 reviews
Overall rating
4.6/5 Based on 44 reviews
Support experience
4.5/5 Based on 45 reviews
Product capabilities
Gartner, Voice of the Customer for Digital Adoption Platforms, Peer Contributors, 24 February 2025
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, PEER INSIGHTS is a registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from WalkMe, an SAP Company.
All the ratings above are based as of 31 Dec 2024.
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