WALKME MASTER SAAS AGREEMENT Last Revised: February 2023 THIS MASTER SAAS AGREEMENT (“AGREEMENT”) BETWEEN THE WALKME LEGAL ENTITY SIGNING AN ORDER FORM AND ITS AFFILIATES (COLLECTIVELY, “WALKME”, “COMPANY”, “WE” OR “US”) AND THE INDIVIDUAL OR LEGAL ENTITY LICENSING THE SERVICES UNDER THIS AGREEMENT AND/OR UNDER AN APPLICABLE ORDER FORM (“CUSTOMER” OR “YOU” AND TOGETHER WITH WALKME, THE “PARTIES”) GOVERNS CUSTOMER’S ACCESS AND USE OF THE SERVICES. BY ACCEPTING THIS AGREEMENT WHILE EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “CUSTOMER” “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND SHALL NOT BE PERMITTED TO USE THE SERVICES. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PLEASE DO NOT CONNECT, ACCESS OR USE THE SERVICES IN ANY MANNER. ANY SOFTWARE PROVIDED IN CONNECTION WITH THE SERVICES, IS BEING LICENSED AND NOT SOLD TO YOU. BY ACCEPTING THIS TERMS OF THIS AGREEMENT YOU REPRESENT AND WARRANT THAT ANY AND ALL INFORMATION YOU PROVIDE US THROUGH THE SERVICES IS TRUE, ACCURATE AND COMPLETE. THE PROVISION OF FALSE OR FRAUDULENT INFORMATION IS STRICTLY PROHIBITED. This Agreement is effective between Customer and WalkMe as of the date of Customer’s accepting this Agreement (the “Effective Date”). Preamble WalkMe has developed, and owns digital adoption platforms that provide guidance and engagements tools, analytics and automation for web, mobile and desktop applications, simplifying and improving end users’ and employees’ experience, and increasing user engagement; Such solutions are provided to customers on a Software as a Service (SaaS) basis; and This Agreement governs the Parties’ relation in connection with Customer’s subscription, as well as its End User’s (as defined below), access to, and usage of the Service (as further defined below). 1. General; Affiliates 1.1 Customer will subscribe to the WalkMe Service by executing an order form which shall define: (i) the subscription term; (ii) applicable WalkMe’s solution to which Customer subscribes (WalkMe for Employees and/or WalkMe for Customers on web, mobile or desktop – “the Subscription Services”), including its modules and features and the digital platform/application/devices for which the Subscription Services will be deployed; (iii) the consideration to be paid by Customer; (iv) where applicable – certain usage limits, such as the number of End Users (as defined below) to whom the Service can be made available on a monthly basis; (v) where applicable – the provision of Professional Services (as defined below); (vi) where applicable – Customer’s participation in WalkMe’s Digital Adoption Institute and Training Programs; and (vii) any other subscription terms that may be agreed upon by the Parties (“Order Form(s)“). Upon expiration of an applicable subscription period, the applicable Order Form may be renewed and/or replaced by a new Order Form subject to the terms defined therein. WalkMe’s Subscription Services and/or Professional Services as specified and defined in an applicable Order Form shall be referred to as the “Service”. Each Order Form executed by the Parties is governed by this Agreement and is subject thereto. 1.2. Affiliates 1.2.1. Pursuant to the rights granted to Customer under this Agreement, Customer may permit its Affiliates (as defined below), to access and use the Subscription Services in accordance with this Agreement provided, however, that Customer shall be responsible for, and liable to, WalkMe for the acts and omissions of any such Affiliate and its End Users to the extent any such acts and omissions, if performed by Customer, would constitute a breach of, or otherwise give rise to liability to Customer under the Agreement. 1.2.2. If a Customer Affiliate directly subscribes to the Subscription Services, that Affiliate may enter into an Order Form directly with WalkMe. Such Order Form shall be subject to the terms and conditions of this Agreement. In such instances, each Customer Affiliate shall be liable to WalkMe for its use of the Subscription Services in compliance with this Agreement. Where a Customer’s Affiliate and WalkMe’s Affiliate enter into an Order Form, then references to “WalkMe” in this Agreement shall mean and be read as references to that specific WalkMe’s Affiliate which is party to that relevant Order Form, and the references to “Customer” in this Agreement shall mean and be read as references to that specific Customer’s Affiliate which is party to that relevant Order Form. “Affiliate” means an entity owned by, controlling, controlled by, or under common control with, directly or indirectly with a Party. For the purposes of this Agreement, “control” means the direct or indirect ownership of more than 50% of the voting securities or other ownership interest of such entity or party. 2. Right to Use the Service 2.1. Right to Use the Service. Subject to the terms and conditions of this Agreement and of an applicable Order Form then in force, WalkMe grants to Customer and its permitted Affiliates a non-exclusive, non-transferable, non-sub-licensable, limited right to access and use the Service during the subscription term, and in accordance with the usage terms set forth herein and in the applicable Order Form. For the purpose of this Agreement or any applicable Order Form, “End User(s)” means individual(s) for whom the Subscription Services load. 2.2. Usage Restrictions. Other than the rights expressly specified in this Agreement and in an applicable Order Form, no other right or interest whatsoever is granted to Customer in connection with the Service or to the solutions to which it provides access. Without limiting the foregoing, Customer may not: (i) use the Service for purposes other than the purposes for which it is intended as defined in this Agreement and/or the applicable Order Form; (ii); rent, lease, lend, sell, sublicense, assign, distribute, or transfer in whole or in part the right to use the Service or any part thereof; (iii) bypass or breach any security device or protection used by the Service; (iv) input, upload, transmit, or otherwise provide to or through the Service any information or materials that are unlawful or injurious, or that contain, transmit, or activate any harmful code; (v) use the Service in any illegal manner or in any way that infringes the right of any third party. In addition, in the event the Order Form limits the usage to a certain number of End Users, Customer shall ensure that the quantity of End Users who may access and use the Service in any given calendar month, will not exceed the quantity set forth in the Order Form. 2.3. Use Verification. Customer is solely responsible for usage of the Subscription Service in compliance with the access and use rights and limitations identified on the applicable Order Form. WalkMe may remotely review the scope of Customers use of the Subscription Service, and on WalkMe’s written request, Customer will provide reasonable assistance to verify Customers compliance with the Agreement with respect to access to and use of the Subscription Service. If WalkMe determines that Customer has exceeded its permitted access and use rights to the Subscription Service (“Overage”), WalkMe will notify Customer and Customer will, within thirty (30) days, either (1) disable any unpermitted use; or (2) purchase additional subscriptions commensurate with Customers actual usage as identified on the applicable Order Form. 3. Professional Services If an applicable Order Form includes the provision of certain professional services (which typically include implementation, training with respect of the use of the Service, or assistance in creating Outputs (as defined below)) (“Professional Services“), then such services shall be provided in accordance with the Statement of Work to be attached to the Order Form (“SOW“). The Professional Services shall be provided remotely (and not at Customer’s site), unless otherwise agreed in writing between the Parties. If agreed, the Professional Services can be performed by a third party. 4. Consideration; Taxes 4.1. Consideration. Customer will timely pay all fees for the Service (“Subscription Fees“), as specified in an applicable Order Form, and all fees for the Professional Services as set forth in the applicable SOW, or in the Order Form, as applicable. To the extent Customer is entering into a multi-year term, Customer acknowledges and agrees that, its multi-year commitment is of the essence to WalkMe as a SaaS provider, and WalkMe has extended pricing based on this commitment. Any attempt to terminate early will cause significant harm to WalkMe. 4.2. Subscription Fees. The Subscription Fees constitute the consideration for the WalkMe’s solution, i.e. the specific modules and features and the digital platform/application/devices explicitly identified in the Order Form. Except as otherwise specified herein or in an Order Form: (i) the fees for the Service are based on the Service purchased and not on actual usage thereof, and fees paid are non-refundable; and (ii) Service ordered under an applicable Order Form and their respective payment obligations are non-cancelable. Notwithstanding the aforementioned, in an event of termination for cause according to Section 11.2. below, due to a material breach by WalkMe, the foregoing shall not apply to amounts paid for the Service in advance, but which are unused on the date of termination (calculated on a pro-rata basis of the balance period between the termination date and the original term of the applicable Order Form), which may be refundable. 4.3. Invoicing. Customer is responsible for providing complete and accurate billing and contact information to WalkMe. 4.4. Taxes. WalkMe’s fees are exclusive of any taxes, levies, duties or similar governmental assessments of any nature, other charges, domestic or foreign imposed by any federal, state, or local tax authority with respect thereto including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with Customer’s purchases hereunder. If WalkMe has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section 4, WalkMe will invoice Customer and Customer will pay that amount unless Customer provides WalkMe with a valid tax exemption certificate authorized by the appropriate taxing authority. To the extent Customer is required by law to withhold income-based taxes based upon the fees hereunder, Customer will deduct such tax from the fees payable to WalkMe and remit them to the appropriate government authorities; provided that Customer sends WalkMe a receipt showing the payment of such Tax, and provides WalkMe with reasonable support and with sufficient evidence to enable WalkMe to obtain any credits available to it. For clarity, WalkMe is solely responsible for Taxes assessable against it based on its income, property and employees. 5. Privacy and Data Protection; Security 5.1. Collection and Storage by WalkMe. Solely to the extent necessary for the provision of the Service to the Customer (as described in detail in the DPA referred below), WalkMe (in its capacity as Data Processor) may from time to time be provided with, or have access to, information of Customer (in its capacity as Data Controller), which may qualify as Personal Data (as these terms are defined in the DPA). For the purpose of this MSA and any applicable Order Form, Parties’ rights and obligations with respect to the data processing activities shall be subject to the Data Processing Agreement (“DPA”) available at: https://www.walkme.com/walkme-dpa/. 5.2. Customer’s Undertakings. Customer shall be solely responsible for obtaining all consents and authorizations as may be required by any applicable law, for the collection, storage and processing of information and/or sensitive information by WalkMe according to Customer’s instructions. 5.3. Security. WalkMe complies with security standards, such as encryption of data in motion over public networks and auditing standards (such as SOC 2 and ISO 27001:2013). Furthermore, Customer’s information is stored with logical separation from information of other customers. In addition, WalkMe shall have in place and shall comply with documented written policies and procedures, periodically reviewed, covering the administrative, physical and technical safeguards in place and relevant to the access, use, loss, alteration, disclosure, storage, destruction and control of information. Such policies and procedures will include encryption of data, virus detection and firewall utilization. 6. Proprietary Rights 6.1. WalkMe’s Rights. WalkMe owns and shall retain all right, title, and interest, including Intellectual Property Rights (as defined below), in and to the Service and the solutions provided thereby, and all the underlying software and technology, all as may be updated, improved, modified or enhanced from time to time; and further – in and to the brand names, logos and trademarks related to the foregoing. In addition, subject to Customer’s ownership rights pursuant to Section 6.2 below, WalkMe owns and shall retain all rights, including Intellectual Property Rights in and to the Outputs of the Service, generated by WalkMe, including the content created by WalkMe and the default designs and “look and feel” thereof. For the purpose of this Agreement, “Intellectual Property Rights” means any and all intellectual property rights, whether registered or not, worldwide including, without limitation, all the following: (i) copyrights, including moral rights, registrations and applications for registration thereof; (ii) computer software programs, data and documentation; (iii) patents, patent applications and all related continuations, divisional, reissue, design patents, applications and registrations thereof, certificates of inventions; and (iv) trademarks, trademark applications, domain names, trade secrets and Confidential Information (as defined below). “Outputs” shall mean the interactive on-line guidance indicators deployed by the Service, to provide guidance and assistance to End Users in acting and reacting (including by progressing through a process) within an applicable digital platform or application. 6.2. Customer’s Ownership. Customer owns and shall retain all right title and interest in and to the Content (as defined below) which is (i) provided by Customer to WalkMe for the purpose of the provision of the Service and/or the Professional Services; (ii) created by Customer using the Service; and/or (iii) to the extent applicable, created by WalkMe specifically for Customer under the provision of Professional Services, and which incorporates or is based on Customer’s copyrighted work and/or Customer’s Confidential Information or other Customer Content according to sub-sections (i) and (ii) above (“Customer Content“). Customer Content specifically excludes Content provided by WalkMe which does not use Customer Content, the Outputs’ “look and feel”, and WalkMe’s Confidential Information and Intellectual Property. “Content” means content such as text, data, images, photographs, video, audio, and similar types of content used in, or for creating, Outputs. 6.3. Customer hereby grants to WalkMe a limited, non-exclusive, non-transferable (except in connection with the permitted assignment of this Agreement), and royalty-free license to use the Customer Content and its affiliates solely for the purpose of providing the Service to Customer pursuant to this Agreement and the applicable Order Form. 6.4. Feedback. WalkMe may, at its discretion and for any purpose, freely use, modify, and incorporate into its Service any feedback, comments, or suggestions provided by Customer or End Users (other than Customer Content), if any, without any additional obligation of WalkMe to Customer or the applicable End Users. 7. Warranty 7.1. Representations. WalkMe represents and warrants to Customer that (i) during the term of each applicable Order Form, the Service will substantially conform to the specifications as set forth in such Order Form; and (ii) the Professional Services performed by or on behalf of WalkMe under this Agreement will be performed in a professional and workmanlike manner and by personnel that has the necessary skills, training and background to perform such Services. 7.2. Exclusive Warranty. THE WARRANTIES CONTAINED IN THIS SECTION 7 ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR ARISING BY A COURSE OF DEALING OR USAGE OF TRADE. THIS SECTION DOES NOT LIMIT, AND IS WITHOUT PREJUDICE TO, THE PROVISIONS OF SECTION 10 BELOW. 8. Indemnification by WalkMe 8.1. Indemnification obligation. WalkMe will defend Customer from and against any claim by a third party against Customer to the extent the claim is based on an allegation that the Service or the solution provided by it, infringes upon, or misappropriates, any Intellectual Property Rights of a third party (“Infringement Claim“), and shall indemnify Customer against all liabilities, damages, costs (including settlement costs and reasonable attorneys’ fees) awarded by a competent court, arbitrator/s, or in a settlement, as a result of such claim by a third party; provided that (i) Customer has notified WalkMe promptly in writing of such claim; (ii) Customer has provided WalkMe with the authority to control and handle the claim including the defense and settlement of such claim; and (iii) Customer provides to WalkMe all information and assistance (at WalkMe’s expense) as may be required for that purpose. 8.2. Exclusions. In no event will WalkMe have any obligation or liability under this Section 8 arising from: (i) use of any Service in a modified form or in combination with materials not furnished by WalkMe; (ii) any Customer Content; (iii) any failure by Customer to comply with Customer’s responsibilities under this Agreement; and (iv) use by WalkMe of any equipment provided by Customer and per Customer’s instructions, for the provision of the Professional Services. 8.3. Remedial Actions. In the event that the Service or any part thereof is likely to, in WalkMe’s sole opinion, or does become the subject of an Infringement Claim, WalkMe may, at its option and expense: (i) procure for Customer the right to continue using the Service (including the allegedly infringing portion/item); (ii) substitute a functionally equivalent non-infringing replacement for such allegedly infringing portion of the Service or otherwise modify it to make it non-infringing and functionally equivalent; or (iii) terminate the Agreement and any outstanding Order Form and refund to Customer fees paid to WalkMe for the infringing items in an amount prorated to reflect the period of time between the date Customer was unable to use the Service due to such Infringement Claim and the remaining days in the current subscription term. 8.4. Sole Remedy. Without derogating from the provisions of Section 10 below, this Section 8 sets forth the exclusive and entire remedy of Customer with respect to any Infringement Claims. 9. Customer’s Responsibilities In addition to any other undertaking or responsibility of Customer as set forth in this Agreement, any applicable Order Form, SOW or an exhibit hereto or thereto, Customer shall be solely responsible and liable for, and in connection with: (i) the manner in which Customer and the End Users use the Service (ii) Customer Content, including without limitation Customer’s rights to use such Content in connection with the Service; (iii) information, data or other Content provided by End Users; and/or (iv) compliance by Customer with any and all applicable laws and with third parties’ rights in connection with the foregoing. 10. Limitation of Liability 10.1. Limitation on Indirect Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE UNDER THIS AGREEMENT FOR (i) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR (ii) FOR LOSS OF USE, BUSINESS, REVENUES, OR PROFITS; IN EACH CASE, EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 10.2. Limitation on Amount of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, AND OTHER THAN IN THE EVENT OF WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, WALKME’S LIABILITY IN CONNECTION WITH ITS IP INDEMNITY OBLIGATIONS UNDER SECTION 9, CUSTOMER’S (A) BREACH OF SECTION 7 (PROPRIETARY RIGHTS) AND (B) INDEMNITY OBLIGATIONS UNDER SECTION 13.4 (EXPORT RESTRICTIONS) OR AS SET FORTH BELOW IN THIS SECTION 10.2, A PARTY’S AGGREGATE LIABILITY UNDER EACH ORDER FORM SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE APPLICABLE ORDER FORM, AND A PARTY’S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY (“LIABILITY CAP”). NOTWITHSTANDING THE ABOVE, WALKME’S LIABILITY FOR BREACH OF ITS PRIVACY AND DATA PROTECTION OBLIGATIONS UNDER SECTION 5 – SHALL BE LIMITED TO THREE TIMES (3X) THE APPLICABLE LIABILITY CAP, PROVIDED HOWEVER, THAT A FINE OR CHARGE SET BY A REGULATORY AUTHORITY ACCORDING TO LAW FOR, OR DUE SOLELY TO, BREACH BY WALKME OF DATA PROTECTION AND SECURITY OBLIGATIONS SHALL BE BORNE BY WALKME REGARDLESS OF THE CAP ON LIABILITY. 11. Term, Termination and Suspension of Service 11.1. Term. This Agreement commences on the Effective Date and will remain in effect for so long as Customer has an applicable Order Form in effect, unless otherwise terminated in accordance with the provisions herein. 11.2. Termination. Either WalkMe or Customer may terminate this Agreement and any Order Form thereunder, if: (i) the other Party is in material breach of the Agreement and fails to cure that breach within thirty (30) days after receipt of written notice; or (ii) the other Party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within ninety (90) days. 11.3. Effects of Termination. In any event of termination of this Agreement by either Party: 11.3.1. All rights granted hereunder shall immediately expire and any and all use and/or exploitation by Customer and/or on its behalf of the Services, and any part thereof, shall immediately cease and expire. 11.3.2. WalkMe shall provide Customer access to its account, at no additional fees, for a period of thirty (30) days following termination or expiration of the Agreement, so that Customer may export any stored data. 11.3.3. Provisions contained in this Agreement that are expressed or by their sense and context are intended to survive the termination of this Agreement shall so survive the termination, including without limitation Section 4 (Consideration due for the period prior to termination), Section 5 (Privacy, with respect to the period prior to termination) and Sections 6 through 13 (inclusive). 11.4. Suspension of Service. WalkMe reserves the right to monitor the use of the Service for security and operational purposes. WalkMe may suspend or otherwise deny Customer’s or any other person’s access to or use of all or any part of the Services for security reasons if WalkMe believes, in its reasonable discretion, that any third party has gained unauthorized access to any portion of the Subscription Services using any credential issued by WalkMe to Customer or its End Users. 12. Confidentiality 12.1. For the purpose of this Agreement, “Confidential Information” means any non-public information disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”), that is designated in writing as confidential or if disclosed orally – is reduced to writing and titled as “confidential” within 15 days following the disclosure and sharing with the Receiving Party, or that reasonably should be understood to be confidential given the nature of the information and/or the circumstances of disclosure. Confidential Information shall include, but is not limited to, technological information such as know-how, software, data, programs, inventions, ideas, processes, formulas, developments, designs, materials, business information such as marketing and selling, budgets, prices and costs, information about the Disclosing Party’s employees, Affiliates, suppliers and customers, and trade secrets. Confidential Information does not include information that is: (i) public knowledge at the time of disclosure or thereafter becomes generally known other than through an act of breach or negligence by the Receiving Party; (ii) already known by the Receiving Party prior to its receipt from the Disclosing Party; (iii) independently developed at any time by the Receiving Party without use of or reference to Confidential Information; (iv) rightfully obtained by the Receiving Party from other unrestricted sources. 12.2. Protection of Confidential Information. All Confidential Information delivered, made available or otherwise acquired pursuant to this Agreement shall (i) not be copied, distributed, disseminated or made available in any way or form by Receiving Party without the prior written consent of the Disclosing Party; (ii) be maintained in confidence using the same degree of care that the Receiving Party takes to protect its own confidential information, but in no event less than reasonable care; (iii) may only be disclosed to those employees, contractors and/or service providers of Receiving Party who have a need to know in connection with purposes consistent with this Agreement, and who are bound by a written obligation of confidentiality no less restrictive as those set forth herein; and (iv) shall not be used by Receiving Party for any purpose, except for the purposes of this Agreement, without the prior written consent of the Disclosing Party. For the avoidance of doubt, Confidential Information including personal information collected through the use of the Services shall be used, collected, retained, processed and deleted in accordance with the provisions of Section 5 above. 12.3. Compelled Disclosure. If the Receiving Party is compelled by law to disclose any Confidential Information then, to the extent permitted by applicable law, the Receiving Party shall (i) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order; and (ii) provide reasonable assistance to the Disclosing Party, at the Disclosing Party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure. 12.4. Expiration. The provisions of this Section 12 shall survive the natural expiration or termination of this Agreement for any reason for a period of three (3) years or for seven (7) years following their disclosure, whichever is earlier. 13. Miscellaneous. 13.1. Entire Agreement. This Agreement, including all exhibits hereto and all applicable Order Forms, constitute the entire agreement between Customer and WalkMe with respect to the subject matter of this Agreement and supersede and replace any prior or contemporaneous understandings and agreements, whether written or oral, with respect to the subject matter of this Agreement, including previous non-disclosure agreements between the Parties. 13.2. Assignment; Change of Control. 13.2.1. Neither Party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other Party’s prior written consent, not to be unreasonably withheld; such consent shall not, however, be required, in connection with an assignment to an affiliate or a successor in interest in connection with any merger, consolidation, reorganization or restructuring, or the sale of substantially all of a Party’s assets as long as such successor or assignee of this Agreement agrees in writing to be bound by this Agreement and by the terms of any outstanding Order Form. 13.2.2. In any event of an assignment by a Party to this Agreement, or of any other form of Change of Control, the assigning Party or the Party undergoing a Change of control, as applicable, will notify the other Party in writing immediately upon the consummation of such event (“Assignment Notice“). For the purpose hereof a “Change of Control” means that a Party has undergone a change of control transaction, such that the holders of the such Party’s outstanding stock capital, as of immediately prior to such transaction, owning less than 50% of the voting power of the surviving or resulting entity’s outstanding stock capital immediately after such transaction. 13.3. Governing Law and Jurisdiction. The law that will apply in any dispute or lawsuit arising out of or in connection with this Agreement, including its exhibits, the Order Forms and SOWs, and the courts that have jurisdiction over any such dispute or lawsuit, depend on the WalkMe entity entering into this Agreement as detailed below. WalkMe Entity Governing Law is: Courts with exclusive jurisdiction are: WalkMe, Inc. California San Francisco, California WalkMe LTD. Israel Tel Aviv, Israel WalkMe Australia PTY Ltd New South Wales Sydney, Australia WalkMe UK Limited England London, England WalkMe, K.K. Japan Tokyo District Court, Japan. 13.4. Export Restrictions. Customer acknowledges and agrees that its use of the Services, and the use of the Services by End Users, is subject to compliance with United States and other applicable country export control and trade sanctions laws and regulations, including, without limitations the regulations promulgated by the U.S. Department of Commerce and the U.S. Department of the Treasury (“Export Control and Sanctions Laws”). Customer shall be solely responsible for complying with the Export Control and Sanctions Laws and monitoring any modifications to them. Customer represents and warrants that (i) Customer is not located in, operating from, established under the laws of, or otherwise ordinarily resident in Cuba, Iran, North Korea, Syria, or the Crimea region of Ukraine (the “Sanctioned Countries”); (ii) Customer is not identified on any list of prohibited or restricted parties (including, without limitation, the U.S. Treasury Department’s List of Specially Designated Nationals, the U.S. Department of Commerce’s Denied Persons List, Entity List, and Unverified List, and the U.S. Department of State’s proliferation-related lists) (a “Prohibited Person”); (iii) Customer is not otherwise the target of U.S. sanctions or U.S. trade restrictions; and (iv) Customer will not export, reexport, transfer, or allow access to the Services to any parties, including End Users, in Sanctioned Countries or Prohibited Persons or otherwise in violation of Export Control and Sanctions Laws. Notwithstanding anything in this Agreement to the contrary, in the event that Customer fails to comply with any provision of this section of the Agreement or violates any Export Control and Sanctions Laws in connection with the Services, WalkMe shall have the right unilaterally to terminate this Agreement immediately or to take other appropriate action in accordance with the terms of this Agreement and as required by U.S. law. Further, Customer will fully indemnify and hold harmless WalkMe and its representatives against any claim, action, damages, fines, liabilities, expenses (including attorney’s fees and expenses), and costs relating in any way to Customer’s noncompliance with this section, including Customer’s violation or alleged violation of any Export Control and Sanctions Laws. 13.5. Other Provisions. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect. Any notice required or permitted to be given by either Party under this Agreement shall be in writing and may be delivered by courier, sent by registered letter, and shall be effective upon receipt or, if sent by email, upon proof of being sent. Any notice to either Party shall be sent to the contact information listed in the applicable Order Form. A copy of notices to WalkMe shall also be sent to legal@walkme.com No failure or delay by any Party at any time to enforce one or more of the terms, conditions or obligations of this Agreement will (i) constitute waiver of such term, condition or obligation; (ii) preclude such Party from requiring performance by the other Party at any later time; or (iii) be deemed to be a waiver of any other subsequent term, condition or obligation, whether of like or different nature. In any event of a conflict or inconsistency between the terms herein and the terms of the Order Form, the terms of the Order Form shall prevail. Any additional or conflicting terms contained in purchase orders issued by Customer with respect to the subject matter hereof are hereby expressly rejected and shall have no force or effect on the terms of this Agreement or any Order Form. The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, and fiduciary or employment relationship between the Parties. Except for payment obligations, neither WalkMe nor Customer will be liable for inadequate performance to the extent caused by a condition that was beyond the party’s reasonable control (for example, natural disaster, act of war or terrorism, riot, labor condition, governmental action, and Internet disturbance). Except to the extent required by applicable law, there are no third-party beneficiaries under this Agreement. WalkMe Previous Master Saas Agreement
WALKME MASTER SAAS AGREEMENT Last Revised: February 2023 THIS MASTER SAAS AGREEMENT (“AGREEMENT”) BETWEEN THE WALKME LEGAL ENTITY SIGNING AN ORDER FORM AND ITS AFFILIATES (COLLECTIVELY, “WALKME”, “COMPANY”, “WE” OR “US”) AND THE INDIVIDUAL OR LEGAL ENTITY LICENSING THE SERVICES UNDER THIS AGREEMENT AND/OR UNDER AN APPLICABLE ORDER FORM (“CUSTOMER” OR “YOU” AND TOGETHER WITH WALKME, THE “PARTIES”) GOVERNS CUSTOMER’S ACCESS AND USE OF THE SERVICES. BY ACCEPTING THIS AGREEMENT WHILE EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “CUSTOMER” “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND SHALL NOT BE PERMITTED TO USE THE SERVICES. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PLEASE DO NOT CONNECT, ACCESS OR USE THE SERVICES IN ANY MANNER. ANY SOFTWARE PROVIDED IN CONNECTION WITH THE SERVICES, IS BEING LICENSED AND NOT SOLD TO YOU. BY ACCEPTING THIS TERMS OF THIS AGREEMENT YOU REPRESENT AND WARRANT THAT ANY AND ALL INFORMATION YOU PROVIDE US THROUGH THE SERVICES IS TRUE, ACCURATE AND COMPLETE. THE PROVISION OF FALSE OR FRAUDULENT INFORMATION IS STRICTLY PROHIBITED. This Agreement is effective between Customer and WalkMe as of the date of Customer’s accepting this Agreement (the “Effective Date”). Preamble WalkMe has developed, and owns digital adoption platforms that provide guidance and engagements tools, analytics and automation for web, mobile and desktop applications, simplifying and improving end users’ and employees’ experience, and increasing user engagement; Such solutions are provided to customers on a Software as a Service (SaaS) basis; and This Agreement governs the Parties’ relation in connection with Customer’s subscription, as well as its End User’s (as defined below), access to, and usage of the Service (as further defined below). 1. General; Affiliates 1.1 Customer will subscribe to the WalkMe Service by executing an order form which shall define: (i) the subscription term; (ii) applicable WalkMe’s solution to which Customer subscribes (WalkMe for Employees and/or WalkMe for Customers on web, mobile or desktop – “the Subscription Services”), including its modules and features and the digital platform/application/devices for which the Subscription Services will be deployed; (iii) the consideration to be paid by Customer; (iv) where applicable – certain usage limits, such as the number of End Users (as defined below) to whom the Service can be made available on a monthly basis; (v) where applicable – the provision of Professional Services (as defined below); (vi) where applicable – Customer’s participation in WalkMe’s Digital Adoption Institute and Training Programs; and (vii) any other subscription terms that may be agreed upon by the Parties (“Order Form(s)“). Upon expiration of an applicable subscription period, the applicable Order Form may be renewed and/or replaced by a new Order Form subject to the terms defined therein. WalkMe’s Subscription Services and/or Professional Services as specified and defined in an applicable Order Form shall be referred to as the “Service”. Each Order Form executed by the Parties is governed by this Agreement and is subject thereto. 1.2. Affiliates 1.2.1. Pursuant to the rights granted to Customer under this Agreement, Customer may permit its Affiliates (as defined below), to access and use the Subscription Services in accordance with this Agreement provided, however, that Customer shall be responsible for, and liable to, WalkMe for the acts and omissions of any such Affiliate and its End Users to the extent any such acts and omissions, if performed by Customer, would constitute a breach of, or otherwise give rise to liability to Customer under the Agreement. 1.2.2. If a Customer Affiliate directly subscribes to the Subscription Services, that Affiliate may enter into an Order Form directly with WalkMe. Such Order Form shall be subject to the terms and conditions of this Agreement. In such instances, each Customer Affiliate shall be liable to WalkMe for its use of the Subscription Services in compliance with this Agreement. Where a Customer’s Affiliate and WalkMe’s Affiliate enter into an Order Form, then references to “WalkMe” in this Agreement shall mean and be read as references to that specific WalkMe’s Affiliate which is party to that relevant Order Form, and the references to “Customer” in this Agreement shall mean and be read as references to that specific Customer’s Affiliate which is party to that relevant Order Form. “Affiliate” means an entity owned by, controlling, controlled by, or under common control with, directly or indirectly with a Party. For the purposes of this Agreement, “control” means the direct or indirect ownership of more than 50% of the voting securities or other ownership interest of such entity or party. 2. Right to Use the Service 2.1. Right to Use the Service. Subject to the terms and conditions of this Agreement and of an applicable Order Form then in force, WalkMe grants to Customer and its permitted Affiliates a non-exclusive, non-transferable, non-sub-licensable, limited right to access and use the Service during the subscription term, and in accordance with the usage terms set forth herein and in the applicable Order Form. For the purpose of this Agreement or any applicable Order Form, “End User(s)” means individual(s) for whom the Subscription Services load. 2.2. Usage Restrictions. Other than the rights expressly specified in this Agreement and in an applicable Order Form, no other right or interest whatsoever is granted to Customer in connection with the Service or to the solutions to which it provides access. Without limiting the foregoing, Customer may not: (i) use the Service for purposes other than the purposes for which it is intended as defined in this Agreement and/or the applicable Order Form; (ii); rent, lease, lend, sell, sublicense, assign, distribute, or transfer in whole or in part the right to use the Service or any part thereof; (iii) bypass or breach any security device or protection used by the Service; (iv) input, upload, transmit, or otherwise provide to or through the Service any information or materials that are unlawful or injurious, or that contain, transmit, or activate any harmful code; (v) use the Service in any illegal manner or in any way that infringes the right of any third party. In addition, in the event the Order Form limits the usage to a certain number of End Users, Customer shall ensure that the quantity of End Users who may access and use the Service in any given calendar month, will not exceed the quantity set forth in the Order Form. 2.3. Use Verification. Customer is solely responsible for usage of the Subscription Service in compliance with the access and use rights and limitations identified on the applicable Order Form. WalkMe may remotely review the scope of Customers use of the Subscription Service, and on WalkMe’s written request, Customer will provide reasonable assistance to verify Customers compliance with the Agreement with respect to access to and use of the Subscription Service. If WalkMe determines that Customer has exceeded its permitted access and use rights to the Subscription Service (“Overage”), WalkMe will notify Customer and Customer will, within thirty (30) days, either (1) disable any unpermitted use; or (2) purchase additional subscriptions commensurate with Customers actual usage as identified on the applicable Order Form. 3. Professional Services If an applicable Order Form includes the provision of certain professional services (which typically include implementation, training with respect of the use of the Service, or assistance in creating Outputs (as defined below)) (“Professional Services“), then such services shall be provided in accordance with the Statement of Work to be attached to the Order Form (“SOW“). The Professional Services shall be provided remotely (and not at Customer’s site), unless otherwise agreed in writing between the Parties. If agreed, the Professional Services can be performed by a third party. 4. Consideration; Taxes 4.1. Consideration. Customer will timely pay all fees for the Service (“Subscription Fees“), as specified in an applicable Order Form, and all fees for the Professional Services as set forth in the applicable SOW, or in the Order Form, as applicable. To the extent Customer is entering into a multi-year term, Customer acknowledges and agrees that, its multi-year commitment is of the essence to WalkMe as a SaaS provider, and WalkMe has extended pricing based on this commitment. Any attempt to terminate early will cause significant harm to WalkMe. 4.2. Subscription Fees. The Subscription Fees constitute the consideration for the WalkMe’s solution, i.e. the specific modules and features and the digital platform/application/devices explicitly identified in the Order Form. Except as otherwise specified herein or in an Order Form: (i) the fees for the Service are based on the Service purchased and not on actual usage thereof, and fees paid are non-refundable; and (ii) Service ordered under an applicable Order Form and their respective payment obligations are non-cancelable. Notwithstanding the aforementioned, in an event of termination for cause according to Section 11.2. below, due to a material breach by WalkMe, the foregoing shall not apply to amounts paid for the Service in advance, but which are unused on the date of termination (calculated on a pro-rata basis of the balance period between the termination date and the original term of the applicable Order Form), which may be refundable. 4.3. Invoicing. Customer is responsible for providing complete and accurate billing and contact information to WalkMe. 4.4. Taxes. WalkMe’s fees are exclusive of any taxes, levies, duties or similar governmental assessments of any nature, other charges, domestic or foreign imposed by any federal, state, or local tax authority with respect thereto including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with Customer’s purchases hereunder. If WalkMe has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section 4, WalkMe will invoice Customer and Customer will pay that amount unless Customer provides WalkMe with a valid tax exemption certificate authorized by the appropriate taxing authority. To the extent Customer is required by law to withhold income-based taxes based upon the fees hereunder, Customer will deduct such tax from the fees payable to WalkMe and remit them to the appropriate government authorities; provided that Customer sends WalkMe a receipt showing the payment of such Tax, and provides WalkMe with reasonable support and with sufficient evidence to enable WalkMe to obtain any credits available to it. For clarity, WalkMe is solely responsible for Taxes assessable against it based on its income, property and employees. 5. Privacy and Data Protection; Security 5.1. Collection and Storage by WalkMe. Solely to the extent necessary for the provision of the Service to the Customer (as described in detail in the DPA referred below), WalkMe (in its capacity as Data Processor) may from time to time be provided with, or have access to, information of Customer (in its capacity as Data Controller), which may qualify as Personal Data (as these terms are defined in the DPA). For the purpose of this MSA and any applicable Order Form, Parties’ rights and obligations with respect to the data processing activities shall be subject to the Data Processing Agreement (“DPA”) available at: https://www.walkme.com/walkme-dpa/. 5.2. Customer’s Undertakings. Customer shall be solely responsible for obtaining all consents and authorizations as may be required by any applicable law, for the collection, storage and processing of information and/or sensitive information by WalkMe according to Customer’s instructions. 5.3. Security. WalkMe complies with security standards, such as encryption of data in motion over public networks and auditing standards (such as SOC 2 and ISO 27001:2013). Furthermore, Customer’s information is stored with logical separation from information of other customers. In addition, WalkMe shall have in place and shall comply with documented written policies and procedures, periodically reviewed, covering the administrative, physical and technical safeguards in place and relevant to the access, use, loss, alteration, disclosure, storage, destruction and control of information. Such policies and procedures will include encryption of data, virus detection and firewall utilization. 6. Proprietary Rights 6.1. WalkMe’s Rights. WalkMe owns and shall retain all right, title, and interest, including Intellectual Property Rights (as defined below), in and to the Service and the solutions provided thereby, and all the underlying software and technology, all as may be updated, improved, modified or enhanced from time to time; and further – in and to the brand names, logos and trademarks related to the foregoing. In addition, subject to Customer’s ownership rights pursuant to Section 6.2 below, WalkMe owns and shall retain all rights, including Intellectual Property Rights in and to the Outputs of the Service, generated by WalkMe, including the content created by WalkMe and the default designs and “look and feel” thereof. For the purpose of this Agreement, “Intellectual Property Rights” means any and all intellectual property rights, whether registered or not, worldwide including, without limitation, all the following: (i) copyrights, including moral rights, registrations and applications for registration thereof; (ii) computer software programs, data and documentation; (iii) patents, patent applications and all related continuations, divisional, reissue, design patents, applications and registrations thereof, certificates of inventions; and (iv) trademarks, trademark applications, domain names, trade secrets and Confidential Information (as defined below). “Outputs” shall mean the interactive on-line guidance indicators deployed by the Service, to provide guidance and assistance to End Users in acting and reacting (including by progressing through a process) within an applicable digital platform or application. 6.2. Customer’s Ownership. Customer owns and shall retain all right title and interest in and to the Content (as defined below) which is (i) provided by Customer to WalkMe for the purpose of the provision of the Service and/or the Professional Services; (ii) created by Customer using the Service; and/or (iii) to the extent applicable, created by WalkMe specifically for Customer under the provision of Professional Services, and which incorporates or is based on Customer’s copyrighted work and/or Customer’s Confidential Information or other Customer Content according to sub-sections (i) and (ii) above (“Customer Content“). Customer Content specifically excludes Content provided by WalkMe which does not use Customer Content, the Outputs’ “look and feel”, and WalkMe’s Confidential Information and Intellectual Property. “Content” means content such as text, data, images, photographs, video, audio, and similar types of content used in, or for creating, Outputs. 6.3. Customer hereby grants to WalkMe a limited, non-exclusive, non-transferable (except in connection with the permitted assignment of this Agreement), and royalty-free license to use the Customer Content and its affiliates solely for the purpose of providing the Service to Customer pursuant to this Agreement and the applicable Order Form. 6.4. Feedback. WalkMe may, at its discretion and for any purpose, freely use, modify, and incorporate into its Service any feedback, comments, or suggestions provided by Customer or End Users (other than Customer Content), if any, without any additional obligation of WalkMe to Customer or the applicable End Users. 7. Warranty 7.1. Representations. WalkMe represents and warrants to Customer that (i) during the term of each applicable Order Form, the Service will substantially conform to the specifications as set forth in such Order Form; and (ii) the Professional Services performed by or on behalf of WalkMe under this Agreement will be performed in a professional and workmanlike manner and by personnel that has the necessary skills, training and background to perform such Services. 7.2. Exclusive Warranty. THE WARRANTIES CONTAINED IN THIS SECTION 7 ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR ARISING BY A COURSE OF DEALING OR USAGE OF TRADE. THIS SECTION DOES NOT LIMIT, AND IS WITHOUT PREJUDICE TO, THE PROVISIONS OF SECTION 10 BELOW. 8. Indemnification by WalkMe 8.1. Indemnification obligation. WalkMe will defend Customer from and against any claim by a third party against Customer to the extent the claim is based on an allegation that the Service or the solution provided by it, infringes upon, or misappropriates, any Intellectual Property Rights of a third party (“Infringement Claim“), and shall indemnify Customer against all liabilities, damages, costs (including settlement costs and reasonable attorneys’ fees) awarded by a competent court, arbitrator/s, or in a settlement, as a result of such claim by a third party; provided that (i) Customer has notified WalkMe promptly in writing of such claim; (ii) Customer has provided WalkMe with the authority to control and handle the claim including the defense and settlement of such claim; and (iii) Customer provides to WalkMe all information and assistance (at WalkMe’s expense) as may be required for that purpose. 8.2. Exclusions. In no event will WalkMe have any obligation or liability under this Section 8 arising from: (i) use of any Service in a modified form or in combination with materials not furnished by WalkMe; (ii) any Customer Content; (iii) any failure by Customer to comply with Customer’s responsibilities under this Agreement; and (iv) use by WalkMe of any equipment provided by Customer and per Customer’s instructions, for the provision of the Professional Services. 8.3. Remedial Actions. In the event that the Service or any part thereof is likely to, in WalkMe’s sole opinion, or does become the subject of an Infringement Claim, WalkMe may, at its option and expense: (i) procure for Customer the right to continue using the Service (including the allegedly infringing portion/item); (ii) substitute a functionally equivalent non-infringing replacement for such allegedly infringing portion of the Service or otherwise modify it to make it non-infringing and functionally equivalent; or (iii) terminate the Agreement and any outstanding Order Form and refund to Customer fees paid to WalkMe for the infringing items in an amount prorated to reflect the period of time between the date Customer was unable to use the Service due to such Infringement Claim and the remaining days in the current subscription term. 8.4. Sole Remedy. Without derogating from the provisions of Section 10 below, this Section 8 sets forth the exclusive and entire remedy of Customer with respect to any Infringement Claims. 9. Customer’s Responsibilities In addition to any other undertaking or responsibility of Customer as set forth in this Agreement, any applicable Order Form, SOW or an exhibit hereto or thereto, Customer shall be solely responsible and liable for, and in connection with: (i) the manner in which Customer and the End Users use the Service (ii) Customer Content, including without limitation Customer’s rights to use such Content in connection with the Service; (iii) information, data or other Content provided by End Users; and/or (iv) compliance by Customer with any and all applicable laws and with third parties’ rights in connection with the foregoing. 10. Limitation of Liability 10.1. Limitation on Indirect Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE UNDER THIS AGREEMENT FOR (i) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR (ii) FOR LOSS OF USE, BUSINESS, REVENUES, OR PROFITS; IN EACH CASE, EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 10.2. Limitation on Amount of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, AND OTHER THAN IN THE EVENT OF WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, WALKME’S LIABILITY IN CONNECTION WITH ITS IP INDEMNITY OBLIGATIONS UNDER SECTION 9, CUSTOMER’S (A) BREACH OF SECTION 7 (PROPRIETARY RIGHTS) AND (B) INDEMNITY OBLIGATIONS UNDER SECTION 13.4 (EXPORT RESTRICTIONS) OR AS SET FORTH BELOW IN THIS SECTION 10.2, A PARTY’S AGGREGATE LIABILITY UNDER EACH ORDER FORM SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE APPLICABLE ORDER FORM, AND A PARTY’S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY (“LIABILITY CAP”). NOTWITHSTANDING THE ABOVE, WALKME’S LIABILITY FOR BREACH OF ITS PRIVACY AND DATA PROTECTION OBLIGATIONS UNDER SECTION 5 – SHALL BE LIMITED TO THREE TIMES (3X) THE APPLICABLE LIABILITY CAP, PROVIDED HOWEVER, THAT A FINE OR CHARGE SET BY A REGULATORY AUTHORITY ACCORDING TO LAW FOR, OR DUE SOLELY TO, BREACH BY WALKME OF DATA PROTECTION AND SECURITY OBLIGATIONS SHALL BE BORNE BY WALKME REGARDLESS OF THE CAP ON LIABILITY. 11. Term, Termination and Suspension of Service 11.1. Term. This Agreement commences on the Effective Date and will remain in effect for so long as Customer has an applicable Order Form in effect, unless otherwise terminated in accordance with the provisions herein. 11.2. Termination. Either WalkMe or Customer may terminate this Agreement and any Order Form thereunder, if: (i) the other Party is in material breach of the Agreement and fails to cure that breach within thirty (30) days after receipt of written notice; or (ii) the other Party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within ninety (90) days. 11.3. Effects of Termination. In any event of termination of this Agreement by either Party: 11.3.1. All rights granted hereunder shall immediately expire and any and all use and/or exploitation by Customer and/or on its behalf of the Services, and any part thereof, shall immediately cease and expire. 11.3.2. WalkMe shall provide Customer access to its account, at no additional fees, for a period of thirty (30) days following termination or expiration of the Agreement, so that Customer may export any stored data. 11.3.3. Provisions contained in this Agreement that are expressed or by their sense and context are intended to survive the termination of this Agreement shall so survive the termination, including without limitation Section 4 (Consideration due for the period prior to termination), Section 5 (Privacy, with respect to the period prior to termination) and Sections 6 through 13 (inclusive). 11.4. Suspension of Service. WalkMe reserves the right to monitor the use of the Service for security and operational purposes. WalkMe may suspend or otherwise deny Customer’s or any other person’s access to or use of all or any part of the Services for security reasons if WalkMe believes, in its reasonable discretion, that any third party has gained unauthorized access to any portion of the Subscription Services using any credential issued by WalkMe to Customer or its End Users. 12. Confidentiality 12.1. For the purpose of this Agreement, “Confidential Information” means any non-public information disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”), that is designated in writing as confidential or if disclosed orally – is reduced to writing and titled as “confidential” within 15 days following the disclosure and sharing with the Receiving Party, or that reasonably should be understood to be confidential given the nature of the information and/or the circumstances of disclosure. Confidential Information shall include, but is not limited to, technological information such as know-how, software, data, programs, inventions, ideas, processes, formulas, developments, designs, materials, business information such as marketing and selling, budgets, prices and costs, information about the Disclosing Party’s employees, Affiliates, suppliers and customers, and trade secrets. Confidential Information does not include information that is: (i) public knowledge at the time of disclosure or thereafter becomes generally known other than through an act of breach or negligence by the Receiving Party; (ii) already known by the Receiving Party prior to its receipt from the Disclosing Party; (iii) independently developed at any time by the Receiving Party without use of or reference to Confidential Information; (iv) rightfully obtained by the Receiving Party from other unrestricted sources. 12.2. Protection of Confidential Information. All Confidential Information delivered, made available or otherwise acquired pursuant to this Agreement shall (i) not be copied, distributed, disseminated or made available in any way or form by Receiving Party without the prior written consent of the Disclosing Party; (ii) be maintained in confidence using the same degree of care that the Receiving Party takes to protect its own confidential information, but in no event less than reasonable care; (iii) may only be disclosed to those employees, contractors and/or service providers of Receiving Party who have a need to know in connection with purposes consistent with this Agreement, and who are bound by a written obligation of confidentiality no less restrictive as those set forth herein; and (iv) shall not be used by Receiving Party for any purpose, except for the purposes of this Agreement, without the prior written consent of the Disclosing Party. For the avoidance of doubt, Confidential Information including personal information collected through the use of the Services shall be used, collected, retained, processed and deleted in accordance with the provisions of Section 5 above. 12.3. Compelled Disclosure. If the Receiving Party is compelled by law to disclose any Confidential Information then, to the extent permitted by applicable law, the Receiving Party shall (i) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order; and (ii) provide reasonable assistance to the Disclosing Party, at the Disclosing Party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure. 12.4. Expiration. The provisions of this Section 12 shall survive the natural expiration or termination of this Agreement for any reason for a period of three (3) years or for seven (7) years following their disclosure, whichever is earlier. 13. Miscellaneous. 13.1. Entire Agreement. This Agreement, including all exhibits hereto and all applicable Order Forms, constitute the entire agreement between Customer and WalkMe with respect to the subject matter of this Agreement and supersede and replace any prior or contemporaneous understandings and agreements, whether written or oral, with respect to the subject matter of this Agreement, including previous non-disclosure agreements between the Parties. 13.2. Assignment; Change of Control. 13.2.1. Neither Party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other Party’s prior written consent, not to be unreasonably withheld; such consent shall not, however, be required, in connection with an assignment to an affiliate or a successor in interest in connection with any merger, consolidation, reorganization or restructuring, or the sale of substantially all of a Party’s assets as long as such successor or assignee of this Agreement agrees in writing to be bound by this Agreement and by the terms of any outstanding Order Form. 13.2.2. In any event of an assignment by a Party to this Agreement, or of any other form of Change of Control, the assigning Party or the Party undergoing a Change of control, as applicable, will notify the other Party in writing immediately upon the consummation of such event (“Assignment Notice“). For the purpose hereof a “Change of Control” means that a Party has undergone a change of control transaction, such that the holders of the such Party’s outstanding stock capital, as of immediately prior to such transaction, owning less than 50% of the voting power of the surviving or resulting entity’s outstanding stock capital immediately after such transaction. 13.3. Governing Law and Jurisdiction. The law that will apply in any dispute or lawsuit arising out of or in connection with this Agreement, including its exhibits, the Order Forms and SOWs, and the courts that have jurisdiction over any such dispute or lawsuit, depend on the WalkMe entity entering into this Agreement as detailed below. WalkMe Entity Governing Law is: Courts with exclusive jurisdiction are: WalkMe, Inc. California San Francisco, California WalkMe LTD. Israel Tel Aviv, Israel WalkMe Australia PTY Ltd New South Wales Sydney, Australia WalkMe UK Limited England London, England WalkMe, K.K. Japan Tokyo District Court, Japan. 13.4. Export Restrictions. Customer acknowledges and agrees that its use of the Services, and the use of the Services by End Users, is subject to compliance with United States and other applicable country export control and trade sanctions laws and regulations, including, without limitations the regulations promulgated by the U.S. Department of Commerce and the U.S. Department of the Treasury (“Export Control and Sanctions Laws”). Customer shall be solely responsible for complying with the Export Control and Sanctions Laws and monitoring any modifications to them. Customer represents and warrants that (i) Customer is not located in, operating from, established under the laws of, or otherwise ordinarily resident in Cuba, Iran, North Korea, Syria, or the Crimea region of Ukraine (the “Sanctioned Countries”); (ii) Customer is not identified on any list of prohibited or restricted parties (including, without limitation, the U.S. Treasury Department’s List of Specially Designated Nationals, the U.S. Department of Commerce’s Denied Persons List, Entity List, and Unverified List, and the U.S. Department of State’s proliferation-related lists) (a “Prohibited Person”); (iii) Customer is not otherwise the target of U.S. sanctions or U.S. trade restrictions; and (iv) Customer will not export, reexport, transfer, or allow access to the Services to any parties, including End Users, in Sanctioned Countries or Prohibited Persons or otherwise in violation of Export Control and Sanctions Laws. Notwithstanding anything in this Agreement to the contrary, in the event that Customer fails to comply with any provision of this section of the Agreement or violates any Export Control and Sanctions Laws in connection with the Services, WalkMe shall have the right unilaterally to terminate this Agreement immediately or to take other appropriate action in accordance with the terms of this Agreement and as required by U.S. law. Further, Customer will fully indemnify and hold harmless WalkMe and its representatives against any claim, action, damages, fines, liabilities, expenses (including attorney’s fees and expenses), and costs relating in any way to Customer’s noncompliance with this section, including Customer’s violation or alleged violation of any Export Control and Sanctions Laws. 13.5. Other Provisions. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect. Any notice required or permitted to be given by either Party under this Agreement shall be in writing and may be delivered by courier, sent by registered letter, and shall be effective upon receipt or, if sent by email, upon proof of being sent. Any notice to either Party shall be sent to the contact information listed in the applicable Order Form. A copy of notices to WalkMe shall also be sent to legal@walkme.com No failure or delay by any Party at any time to enforce one or more of the terms, conditions or obligations of this Agreement will (i) constitute waiver of such term, condition or obligation; (ii) preclude such Party from requiring performance by the other Party at any later time; or (iii) be deemed to be a waiver of any other subsequent term, condition or obligation, whether of like or different nature. In any event of a conflict or inconsistency between the terms herein and the terms of the Order Form, the terms of the Order Form shall prevail. Any additional or conflicting terms contained in purchase orders issued by Customer with respect to the subject matter hereof are hereby expressly rejected and shall have no force or effect on the terms of this Agreement or any Order Form. The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, and fiduciary or employment relationship between the Parties. Except for payment obligations, neither WalkMe nor Customer will be liable for inadequate performance to the extent caused by a condition that was beyond the party’s reasonable control (for example, natural disaster, act of war or terrorism, riot, labor condition, governmental action, and Internet disturbance). Except to the extent required by applicable law, there are no third-party beneficiaries under this Agreement. WalkMe Previous Master Saas Agreement
