The customer experience (CX) refers to the sum total experiences that a customer has throughout their contact with a brand.From initial ad to post-purchase follow-ups, the customer experience is the customer’s perspective of their journey with your brand.Many of today’s digital business models make the customer the first priority — since people have more buying choices than ever before, they also have more power. Dissatisfied customers have little patience, and it won’t take much to drive them to competitors that offer better experiences.Good experiences, however, can:
Improve the customer’s perception of the brand
Positively impact customer loyalty
Increase the lifetime value of a customer
The customer experience is directly connected to other customer-centric concepts, such as:
Customer service
Customer care
Customer journey
Customer satisfaction
The customer experience can be thought of as the big picture. The concepts above can be considered parts of that whole.To create great customer experiences, companies should create integrated strategies that optimize and measure all pieces of the puzzle. In other words, effective customer experience management is essential. This requires taking a top-down view of the customer journey, managing the overarching experience, and optimizing it on a personal level.Today’s businesses — digital or not — can all benefit from understanding, measuring, and optimizing their customer experience.
Need help? Contact our support staff - they are here for you 24/7. support@walkme.com 1-855-4-WALKME
LOG IN to your WalkMe account!
The WalkMe Editor requires Firefox browser in order to login
1. To login to WalkMe, click on the WalkMe icon
2. Don't have FireFox or didn't download WalkMe? Then, click here!
Need help? Contact our support staff - they are here for you 24/7. support@walkme.com 1-855-4-WALKME
#title#
Thank you for your interest in our Partnership Program. We will review your submission and one of our representatives will contact you in the near future.
Schedule a Meeting
Thank you! We will contact you in the near future.
Your sign up has been submittedPlease add the following details to ensure you have the best experience
Thank You! We will contact you in the near future.
Please add the following details to ensure you have the best WalkMe experience:
Thank You! For Choosing Walkme For Salesforce
Please add the following details to ensure you have the best WalkMe experience:
Thank You! We will contact you in the near future.
Request a Demo
Thank You! We will contact you in the near future.
Request Your Demo Now!
Thank you! We will contact you in the near future.
Thank you!We will contact you in the near future.
Request a Demo
Thank you! We will contact you in the near future.
Request Your Demo Now!
Thank you! We will contact you in the near future.
Thank you!We will contact you in the near future.
Your sign up has been submittedPlease add the following details to ensure you have the best experience
Thank You! We will contact you in the near future.
Please add the following details to ensure you have the best WalkMe experience:
Thank You! For Choosing Walkme For Salesforce
Please add the following details to ensure you have the best WalkMe experience:
Thank You! We will contact you in the near future.