Customer Solutions

Customer Success

With WalkMe, drive your customer success strategy from onboarding through change management.

Simplify customer experiences.

Drive customer engagement and adoption with in-app guidance and support.

Streamline customer onboarding.

Provide a smooth user experience by unlocking product value from day one.

Gain visibility into customer experiences.

Understand points of user friction to drive adoption where your customers struggle most.

How it works

Customer success that drives customer loyalty.

Customer success is critical to the health of your organization by driving engagement and building trust.

The Challenge

From onboarding to value realization.

Organizations are challenged by creating a long term satisfying relationship with their customer. Smooth and efficient customer onboarding, streamlined user experience and optimized feature adoption are vital to promote retention and lower churn rates.

Zuora implements personalized software demos and dramatically shortens its sales cycle, securing customers 4x faster.

Source of lead generation

50%

Shorter sales cycle

Faster close rate

“

Using WalkMe during the demo experience has helped us learn so much about our buyer, because our prospects vary across industry and market segments, understanding their personas and use cases helps us prioritize leads and which deals to attack.

”

Matt Darrow

VP of Product, Zuora

Our solution

The key to maximizing customer success.

With WalkMe’s Digital Adoption Platform, gain visibility into user experiences, analyze feedback, performance and user proficiency throughout the product journey, and continuously strategize the customer success experience.

Discover more about WalkMe for customer success

Customer retention is the key to success

Enable your customers to be self-sufficient by providing the solution to their challenges in real-time.

Read Full Story

How can you keep up with the changing needs of customers?

With greater disruption at every turn, learn how to remain agile and build innovative solutions for your customers.

Read Full Story

Drive customer success with employee engagement

Employees build the customer experience. Empower them and you’ll see the results in your bottom line.

Read Full Story