3 Pillars to Modernizing Medicine®’s Award-Winning Customer Experience

It’s not just the healthcare industry where the status quo is no longer possible -- all businesses must react to the challenges surfaced by COVID-19, while still providing a valuable customer experience. Join our upcoming virtual session to learn from leading healthcare technology company, Modernizing Medicine®. The organization recently won Business Intelligence Group’s “2020 Excellence in Customer Service” award. Leaders from the health IT company will share how they are maintaining and enhancing the quality of customer service as the healthcare industry goes digital.
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The webinar is over
...but you are welcome
to watch the recording

The webinar is over

...but you are welcome
to watch the recording

Experience is everything. Get it right.

Good customer experience minimizes friction, maximizes efficiency and maintains a human element. It’s also a top competitive differentiator and can accelerate growth. Learn how Modernizing Medicine has designed its customer experience and customer service programs to help transform the healthcare industry, drive customer loyalty, and develop deeper client relationships. These practices have helped Modernizing Medicine secure its spot on Inc.’s annual list of “America’s Fastest Growing Private Companies” for five consecutive years and numerous other accolades. The team at Modernizing Medicine will share more about:

  • New customer expectations around digital experiences, especially with the impact of COVID
  • The foundational building blocks of their award-winning customer experience and service
  • How they’ve implemented digital adoption into their user experience to help transition to the new normal of healthcare
Michael Rivers, MD
Director of Ophthalmology, Modernizing Medicine

Brad Rennick
SVP of Customer Success, Modernizing Medicine

Robert Betz
Director of Knowledge Services, Modernizing Medicine

WalkMe is the digital adoption pioneer. Founded in 2011, WalkMe’s Digital Adoption Platform (DAP) is used by more than one thousand companies worldwide, spanning all industries, platforms and sizes, including the Fortune 500. The DAP addresses a wide spectrum of needs and challenges emanating from the rapid SaaS-ification of the last decade, and the digital transformation initiatives that traverse all industries at an ever increasing rate.